Basic Info

Dina Ali

9 years

Cairo Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior Helpdesk Specialist & Admin Assistant at Mobiserve Holding

Experience Details

Senior Helpdesk Specialist & Admin Assistant

IT/Software Development

Experienced (Non-Manager)

Follow up about internal & external correspondences
•Writing down Memos, Business letters, Faxes & Emails.
•Attending meetings & taking down minutes.
•Creating an organized filing system.
•Organizing Agenda.
•Handle all staff leaves , permissions & Daily attendance
•Handling & arranging for customers meeting
•Sending & receiving documents internally & externally
•Coordinate with business users to gather their computer configuration and installation check list requirements.
•Manage the delivery and receipt of it hardware from and to the inventory.
•Log delivered and received it assets on the bridge track system- Payroll & Compensation system.
•Assign business user reported trouble tickets to helpdesk specialists.
-Receive trouble tickets
-Log trouble tickets to issue tracking system
-Assign tickets to help desk personnel
-Monitor ticket progress and resolution
-Follow up on user satisfaction and effective ticket resolution
-Report on helpdesk activities and ticket resolution progress


Company Details

Mobiserve Holding

Cairo, Egypt

More than 1000 employees

Telecommunications, Management Consulting, Information Technology Services

www.mobiserveholding.com

Sep 2006 to present (10 years 3 months)
Logistics Specialist at Mobiserve Holding

Experience Details

Logistics Specialist

Logistics/Supply Chain

Experienced (Non-Manager)

Handling clients order from ordering till delivery while coordinating with related companys internal divisions and personnel to ensure efficiency and customer satisfaction
Sending customers orders as instructed by management to suppliers
Arranging best pickup time to meet delivery date
Arrange shipping quotations within approved budgets
Arrange all needed documents for the shipment and legalization
Checking on shipped orders and documents before reaching port of discharge
Updating clients on the status of their shipments
Arranging delivery goods at clients location and timely installation
Reporting management on all orders status on timely bases


Company Details

Mobiserve Holding (multinational)

Cairo, Egypt

More than 1000 employees

Logistics and Supply Chain

N/A

Feb 2013 to Jul 2013 (5 months)
Executive Secretary at Russell Bedford ATC Ashraf A.Ghany – Public Accountants & Tax Consultants .

Experience Details

Executive Secretary

Administration

Experienced (Non-Manager)

• Writing down Memos, Business letters, Faxes & Emails.
• Attending meetings & taking down minutes.
• Creating an organized filing system.
• Organizing Agenda.
• Handle all staff leaves , permissions & Daily attendance
• Handling & arranging for meeting.
• Sending & receiving documents internally & externally


Company Details

Russell Bedford ATC Ashraf A.Ghany – Public Accountants & Tax Consultants . (multinational)

Cairo, Egypt

501-1000 employees

Accounting and Auditing Services

N/A

Jul 2005 to Oct 2006 (1 year 3 months)

Achievements


Career reflecting hard work, a

Education

Bachelor's Degree in Law

Education Details

Bachelor's Degree

Law

Faculty of Law, Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Faculty of Law, Ain Shams University
2001 - 2005
High School - Thanaweya Amma

High School Details

Thanaweya Amma

 St.Joseph's English Language School

Egypt

2001

C / Good / 65 - 75%

N/A

 St.Joseph's English Language School
2001

Training and Courses

Training/Course Details

Human Resouce Management Diploma & R12.X Oracle E-Business (HRMS)

Sep 2015

Next Academy

N/A

This profile is fresh!
Last update 13 days ago.

Jobseeker photo

Profile Skills and Keywords

Accounting And Auditing ServicesAdmin,Human ResourcesAdministrationArabicEnglishExecutive SecretaryHard WorkerHuman Resouce Management Diploma & R12.X Oracle E-Business (HRMS)ITInformation Technology ServicesLawLeaderLogisticsLogistics And Supply ChainLogistics SpecialistManagement ConsultingMobiserve HoldingOrganizerPresenterProblem SolverReadingRussell Bedford ATC Ashraf A.Ghany Public Accountants & Tax Consultants .Senior Helpdesk Specialist & Admin AssistantSoftware DevelopmentSportsTelecommunicationsTransportationVery Good Knowledge Of Microsoft Windows

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Tools and Technologies

Very Good knowledge of Microsoft Windows

Very Good knowledge of Microsoft Windows

: Advanced

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Admin,Human Resources

Admin,Human Resources

: Advanced

: High

:

More than 7 years

Key Skills

Leader, Hard worker, Presenter, Organizer, Problem Solver

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