Dina Ali

Mobiserve

• Logistics SpecialistFull Time

  Feb 2013 - Jul 2013 -5 months

  Egypt , Cairo

  • Job Details:Handling clients order from ordering till delivery while coordinating with related companys internal divisions and personnel to ensure efficiency and customer satisfaction Sending customers orders as instructed by management to suppliers Arranging best pickup time to meet delivery date Arrange shipping quotations within approved budgets Arrange all needed documents for the shipment and legalization Checking on shipped orders and documents before reaching port of discharge Updating clients on the status of their shipments Arranging delivery goods at clients location and timely installation Reporting management on all orders status on timely bases
• Senior Helpdesk Specialist & Admin AssistantFull Time

  Sep 2006 - Present -18 yrs, 11 months

  Egypt , Cairo

  • Job Details:Follow up about internal & external correspondences •Writing down Memos, Business letters, Faxes & Emails. •Attending meetings & taking down minutes. •Creating an organized filing system. •Organizing Agenda. •Handle all staff leaves , permissions & Daily attendance •Handling & arranging for customers meeting •Sending & receiving documents internally & externally •Coordinate with business users to gather their computer configuration and installation check list requirements. •Manage the delivery and receipt of it hardware from and to the inventory. •Log delivered and received it assets on the bridge track system- Payroll & Compensation system. •Assign business user reported trouble tickets to helpdesk specialists. -Receive trouble tickets -Log trouble tickets to issue tracking system -Assign tickets to help desk personnel -Monitor ticket progress and resolution -Follow up on user satisfaction and effective ticket resolution -Report on helpdesk activities and ticket resolution progress