Dina Shaker Abdel Fattah

HR Sr. Specialist Recruitment & ODFull Time

• Job Details:Develop best practices to improve organizational performance and effectiveness. Identify performance gaps and determine training needs. Ensure that employees work effectively to meet and exceed business expectations. Ensure employee maintains a high level of professionalism and competence in their assigned work duties. Build positive and achievement-oriented work environment for employees Develop team-building programs to ensure integrity and consistency between various teams. Develop a performance management program and leadership development program to support organizational growth. Organize quarterly and annual employee performance reviews. Develop effective solutions to meet business challenges and mitigate business risks. Evaluate current business processes and recommend improvements. Develop a change management program to support and implement new initiatives. Stay abreast of organizational development trends. Coordinate with employees to support their professional and personal development goals. Assist in preparing training programs, tools, and materials to improve employee skills. Supporting in handling the organization charts, Prepare and update organization structure regularly, keeping on the amendments according to organization restructures and changes. Assist in the development & implementation of human resource policies & procedures Creating job descriptions & job requirements (if needed). Conduct employee Onboarding and Orientation sessions job requirements.

First Class Sr.Supervisor(acting Manager)Full Time

• Job Details:The First Class Outbound Sr.Supervisor is responsible to focusing on maximizes customers’ satisfaction, maintain high productivity level and develop employees’ skills. • Contributes in setting operational objectives for the teams and individuals. • Ensures the compliance of the operational objectives with the departmental objectives. • Maintains fair distribution of duties and tasks among team members. • Ensures accurate implementation of duties and tasks according to the company policies and procedures. • Responsible for all reports that are generated on periodic basis and provide analysis for the outbound calls. • Planning for the semi-annual outbound plan in co-ordination with marketing team. • Ensures that schedules and admin leaves are meeting operational objectives. • Update direct manager with the success rate plan of the outbound campaigns. • Works with management in forecasting future ratio of calls to number of staff required. • Conducts the annual performance appraisals (three months, first year appraisal, HOW & WHAT Forms) with clear explanation & fair implementation to ensure consistency among different teams.

First Class SupervisorFull Time