Basic Info

Dina wagih

Less than 1 year

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Customer service at Move me express

Experience Details

Customer service

Customer Service/Support

Entry Level

The job description where as follow :-
General Summary: Provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner. Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is
maintained. Prepares customer service summary reports Co-ordinates the handling of difficult and/or unusual situations.

CORE FUNCTIONS:
•Receives, processes and verifies the accuracy of orders from customers utilizing the organization’s internal CRM/mainframe systems and customer purchase orders.

• Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.

• Ensures and provides quality service to both internal and external customers.

• Receives inquiries from and/ or contacts the organization’s branch/regional offices to resolve a variety of Order-related issues.

• Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports

• Performs assigned system maintenance to various electronic order files.

• Participates and provides expertise as a member of the customer service’s departmental team. The team's objectives are develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole


Company Details

Move me express

Cairo, Egypt

51-100 employees

Transportation

www.movemeexpress.com

Oct 2015 to present (1 year 2 months)
Internal Auditor at Cairo Scan For Raidolgy And Labs

Experience Details

Internal Auditor

Accounting/Finance

Entry Level

N/A


Company Details

Cairo Scan For Raidolgy And Labs

Cairo, Egypt

501-1000 employees

Healthcare and Medical Services

www.cairoscan.com

Mar 2016 to present (9 months)
Accountant (intern) at Egypt Air

Experience Details

Accountant (intern)

Accounting/Finance

Student

N/A


Company Details

Egypt Air (multinational)

Egypt, Egypt

More than 1000 employees

Accounting and Auditing Services

www.EgyptAir.com

Aug 2014 to Sep 2013 (11 months)

Education

bachelor of comerce english section in accounting

Education Details

bachelor of comerce english section

accounting

Ain Shams University, Egypt

Not specified

accounting cost management finance mathematics statistics economics English investment taxation accounting information system human resources

N/A

Ain Shams University
2011 - 2015
High School - Thanaweya Amma

High School Details

Thanaweya Amma

ELmakrizy Languge school

Egypt

2011

A / Excellent / 85 -100%

N/A

ELmakrizy Languge school
2011

Training and Courses

Training/Course Details

English Course

Dec 2015

AUC

N/A

Training/Course Details

accounting

Sep 2013

Egypt Air

N/A

Training/Course Details

commiunction skills

Apr 2012

Ain Shmas universty

N/A

This profile is fresh!
Last update 4 days ago.

Jobseeker photo

Profile Skills and Keywords

AccountantAccountingAccounting And Auditing ServicesAdaptiveAdminstrativeArabicBasketballCommiunction SkillsCostomer ServiceCreativeCustomer ServiceEgypt AirEnglishEnglish CourseExcelFinanceFlexibleFrenchHard WorkerHealthcare And Medical ServicesInsuranceInternal AuditorInternetMiccroseft OfficeShippingShoppingSocialSupportSwimmingTarvelingTeam PlayerTransportation

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Advanced

French

French

: Intermediate

: Intermediate

: Beginner

: Beginner

Tools and Technologies

excel

excel

: Expert

: Extreme - I love it!

:

Less than 1 year

internet

internet

: Expert

: Extreme - I love it!

:

3-5 years

miccroseft office

miccroseft office

: Advanced

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

costomer service

costomer service

: Advanced

: Extreme - I love it!

:

Less than 1 year

accounting

accounting

: Intermediate

: Extreme - I love it!

:

Less than 1 year

adminstrative

adminstrative

: Beginner

: Medium

:

Less than 1 year

shipping

shipping

: Beginner

: Medium

:

Less than 1 year

Key Skills

Hard worker, Creative, Flexible / Adaptive, Social, Team Player

Online Presence

https://www.linkedin.com/profile/view?id=AAIAABu00tUBQUpxPC-WqD1-lE8hVuVNyptwfEU&trk=nav_responsive_tab_profilehttps://www.facebook.com/dina.m.wagih

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