Dina Tarek El Moshy

Senior Cloud Support EngineerFull Time

• Job Details:• Responsible to perform daily operations, on call duty activities, Project activities, service optimization, deployment • Executions and service ramp up on the Global SharePoint collaboration platform. • Services are deployed on complex corporate environments integrated with Local Platforms Global Platforms • Support troubleshooting and arbitrate between providers for issue handling. • Strong focus on the technical coordination of the setup and implementation of deployments. • The activities for the transitioning of a solution/deployment to its launch include the coordination of the set-up, • Integration Configuration, trouble management and maintenance of the system. • Monitoring the servers through SCOM, to avoid any customer impact

Second line Applications Support EngineerFull Time

• Job Details:• Maintaining the availability of the applications and their hosted servers (on LUINX platform). • executing standard requests for database operations • Performing all possible technical troubleshooting steps to solve the problems and service requests. • Managing all system components including Apache, Web logic. • Participating on the application deployments which are based on web logic application deployments. • Participate in the service improvement and automation. • Utilizing the existing team applications and tools to solve the incidents • Support online application (Linux and WebLogic servers).