DA
Dina Abduallah
Operations Coordinator at ENOVA
Nasr City, Cairo, EgyptWork Experience
Service Delivery CoordinatorFull Time
Click ITS Group
Jul 2017 - Jul 2018 -1 yr
Egypt , Cairo
- Job Details:• Answer calls and respond to emails •Handle customer inquiries both telephonically and by email • Manage and resolve customer complaints • Data Entry Skills • Customer Service manner • Running Customers’ Surveys. • Extract Data from CRM system and produce statistics reports
Logistics specialistFull Time
- Job Details:• Coordinate and monitor supply chain operations • Ensure premises, assets and communication ways are used effectively • Utilize logistics IT to optimize procedures • Recruit and coordinate logistics staff (e.g. truck drivers) according to availabilities and requirements • Supervise orders and arrange stocking of raw materials and equipment to ensure they meet needs • Communicate with suppliers, retailers, customers etc. to achieve profitable deals and mutual satisfaction • Plan and track the shipment of final products according to customer requirements • Keep logs and records of warehouse stock, executed orders etc. • Prepare accurate reports for upper management
Education
Bachelor's Degree in Business information system
Helwan UniversityJan 2012 - Jan 2016 - 4 yr
High School - Thanaweya Amma
tarek ibn ziad language schoolJan 2012
Activities
Public relation at SHIFT
Student Activity
Feb 2014 - Apr 2015 -1 yr, 2 months
Achievements
Graduation project : A mobile Application Called Tawsela Grade : Excellent
Languages
English
AdvancedGerman
Intermediate
Training & Certifications
Graphic Design
YAT learning Center·2019English Course
Berlitz·2017