Dina Sherif Shaker

Senior Card & Payment Operations SpecialistFull Time

• Job Details:Handling cases relating to card issues and daily activities of the company’s payroll operational flow. Working on the daily payment flow on (Enterprise) system and Handling all the cards' actions on (ICCS) and (CMS & Tranzware FIMI) previously and now on Paymentology ( Paycontrol system). Managing Reconciliation invoice with the bank Monthly including VISA charges, All credit and debit adjustments, all fees ( cash advance fees, balance inquiry, off_US fees ) Manging Monthly Corporate Float report by following closing balance daily. Raising charge-back cases by checking disputed Transactions if settled or still on hold and raising to AFS team, Checking refunds & Reversals. Working on daily tickets on Freshdesk (Ticketing System) including (Cards’ Closure & Chargeback & Limit Increase & Paid in Cash & Wrong Payment & Card and PIN Replacement & Issuing cardholders’ bank statement) and proceeding with their actions on CMS (Card Management System) before its cut-off time. Proceeding with cards’ renewal cycle on a monthly basis and taking the required (Card Blocking) for the non-renewed cards on CMS (Card Management System). Ensuring timely execution of payment operations' tasks. Proceeding with debit and credit adjustments on Card Management System (Refunding and transferring fees and funds to retail cards’

Cards Operations ExecutiveFull Time

• Job Details:Handling Fawry Cards customers’ requests, inquiries & Complaints. Issuing the statement requests and letter of proof of card closure requests. Handling the closed cards balance requests Control the cash in matching with CBE requirement Managing the all bank requests. Ensure that cards flow is prefect via internal & external cycle. Resolve any unplanned issues with the concerned parties. Ensure that no transaction against CBE regulations.

Call Center RepresentativeFull Time

• Job Details:Responsibilities: Handle inbound calls received in a professional manner to maintain customer satisfaction. Apply appropriate actions to effectively control a telephone calls interaction. Handle complaints with concerned branches until full settlement and report to be submitted to supervisor. Liaise with other departments to ensure proper closure of pending customers inquires/requests. Achieve cross-selling set targets on monthly basis, and contribute in achievement of the call center target. Update customer records with details of the inquiry and the response ensure accuracy and availability of Customer records. Aware of compliance, Anti Money laundry and financial crime risk.