Dina Ashraf

Training executive (French/ English) at Raya Contact Center

Cairo, Egypt

Work Experience

Training executive (French/ English)Full Time

Raya Contact Center

Feb 2021 - Present -4 yrs, 6 months

French InstructorFreelance / Project

Freelance

Sep 2020 - Present -4 yrs, 11 months

Quality Specialist & Trainer Italian/FrenchFull Time

Majorel

Jan 2020 - Dec 2020 -11 months

Job Details:Quality control specialist & trainer at Amazon account (Amz Italy / Amz France) at Majorel

Italian Customer Service Associate - AlexandriaFull Time

Majorel

Nov 2019 - Jan 2020 -2 months

Job Details:Amazon Italy account

Education

Bachelor's Degree in French literature
Alexandria University (ALEXU)
Jan 2008 - Jan 2012 - 4 yr
High School - Thanaweya Amma
notre dame de sion
Jan 2008

Skills

Teaching
dealing with clients
problem resolve
Communication
ms skills
presentation skills
Social Media
negociation skills

Languages

Arabic
Fluent
French
Fluent
English
Fluent
Spanish
Fluent
Italian
Fluent
German
Intermediate

Training & Certifications

Teaching arabic as a foreign language
TAFL CENTER AT ALEXANDRIA UNIVERSITY·2019
HR diploma
New Horizons·2019
Digital Marketing diploma
New Horizons·2019
Teaching skills
Faculty of pedagogy at Alexandria University·2018
Examiner of DELF (The premier international certification for measuring French proficiency)
2018
DALF C1 (french certificate : level C1)
2016
Conversation course in italian
Dante Alighieri·2009

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