Dina Ragheb

Exxon Mobil

• Customer Service Accounting and Contracting AnalystFull Time

  Jan 2020 - Present -5 yrs, 7 months

  Egypt , Cairo

  • Job Details:Primary Roles & Responsibilities: ➢ Reconcile all CS owned ledger accounts efficiently and by expected due date defined by Controllers reducing the OIPTA. ➢ Perform all booking requests timely, efficiently and correctly aligned with SLAs in line with Controls and approvals procedures ➢ Develop in-depth analysis of company general ledger accounts highlighting Debit, Credit and balance with detailed analysis and actions/comments for open items and transactions ➢ Set up and manage Customer loans, marketing assistance, prepaid expenses and doubtful receivables booking, ensuring that all accounting entries are correctly administrated as per process and in-line with Balance sheet Account Management requirement and EM Accounting standards. ➢ Perform Balance Sheet Account Reconciliation with in depth analysis on monthly basis ➢ Obtain necessary supporting documentation for reconciliation. ➢ Perform and review daily Controls Reports to make sure all booking/order releases transaction are done correctly and supported with required approvals as per process ➢ Provide required information for regular and ad-hoc operational stewardship, performance reporting activities according to defined metrics ➢ Assist with special projects, initiative, strategic work items assigned by CS Management. Contracting Key Deliverables of Position: Responsible for performing assigned Sales Contracting process activities in coordination with other Sales Operations teams, Sales Advisors, Sales Operations Brussels, Marketing, Treasury, Credit Analyst, Customer Service, Legal, Tax & Controllers in order to execute timely & accurately as per Global Guidelines. Primary Roles & Responsibilities: ➢ Coordinate and hold Meetings with other functions such as (Legal, Tax, Treasury, Controllers, Sales…etc. ) to acquire business review and endorsements to have a final approved Contract version in support of Market Sales Plans & to maintain end to end Contracting process as per Global Guidelines ➢ Periodically Standardize Contract Templates to meet Market requirements and Customer’s expectations by reviewing/revisiting Clauses that we need to add/remove and therefore be fast to Market and decrease process time frame by avoiding recurrent endorsements each time ➢ Perform periodic Analysis Reports and send on Monthly and Quarterly basis to Sales Management and team to reflect and analyze Customers’ performance in terms of volume purchased and sales revenue achieved by each customer, this supports Sales force in improving existing customers productivity and increase Sales volume and revenues ➢ Develop well maintained Analysis Report of old/expired customers Contracts that stopped working with the Company digging deep into their productivity and Net Sales Revenues of each year back then therefore, supporting Sales force in detecting potential business & gaining new Market opportunities from competition to increase Sales revenues ➢ Develop a Tracking Tool to be able to trigger and track Customer’s Agreements and follow up their progress & status with concerned parties to meet SLA time frame, avoid delays and accelerate process and Send a weekly update to Management reflecting the status of Customer’s Agreements and their progress
• Export Logistics professionalFull Time

  Feb 2012 - Dec 2019 -7 yrs, 10 months

  Egypt

  • Job Details:Key Deliverables of Position: Coordinate shipping logistics and execution of Sales Orders to Export from Egypt to all Customers and ExxonMobil Affiliates worldwide, accurate and timely dispatch of shipping documents to customers, targeting safe, secure & flawless operations in line with ExxonMobil policies & guidelines. Primary Roles & Responsibilities: ➢ Coordinate execution and shipping logistics of Export Orders / Air Freights to all Customers worldwide as per Customer’s requested delivery dates and in line with Company’s Policies & procedures. ➢ Arrange with Freight Forwarders shipping plans - loading dates from Warehouse to Port, Product Type, Quantity and Value and providing them with relevant Packing lists and invoices to coordinate with Customs ➢ Follow up Vessel Bookings, Containers availability and loading Products from our Blending Plants to destination Ports timely and safely. ➢ Develop all set of Shipping Documents: B/L, Packing lists, Certificate of Origin, Certificate of analysis, invoice and any other special documentation that enables Customers to clear the Cargo smoothly at Port of Destination ➢ Issue all kinds of Certificates of Origin (Arab League, Euro1, COMESA…etc.) as per each Country requirement in light with Trade Regulation Agreements between Egypt and other Countries and Customs Procedures ➢ Review all shipping documents ( Certificate of Origin, B/Ls , invoices & Packing lists ) drafts before submitting them to any Governmental officials or 3rd Party to ensure accurate information ➢ Coordinate the Legalization process of COO from various Governmental Institutions including Institution of Exports & Imports and Chamber of Commerce as well as Country’s Consulates as per each Country requirement and closely follow up to have them timely and accurately finalized ➢ Develop tracking sheet to trace and follow up all shipments’ details and action holders to accelerate process and avoid delays and sustain SLA to meet Customer’s expectation ➢ Develop Working Instructions, Job Aids and Procedures that support a smooth and flawless Business Operations ➢ Receive Customers Complaints, do the necessary investigations with various functions respond back with the investigation Results, Corrective and Preventive Actions in order to close them within the time frame and ensure Customer satisfaction ➢ Review all Vendor invoices and receipts that are claimed from the Company before submitting them to Payables Department in order to make sure that all charges claimed are correct and against actual receipts ➢ Monthly prepare KPI Report to reflect all departments’ figures and measure performance ➢ Attending Quarterly Meeting with Departments Head discussing KPIs, achievements and enhancement plans ➢ Monthly calculate and issue Extra Charge Report by which we claim from customers any extra Charges / costs that have been paid to execute their orders other than covered by Contracts