Dina Rdwaan
https://www.linkedin.com/in/dina-radwan-a72022173
Heliopolis, Cairo, EgyptWork Experience
Supervisor CRM (Client Relationship Management)Full Time
Le-man's group
Nov 2023 - Present -1 yr, 9 months
CRM (Client Relationship Management)Full Time
Aug 2021 - Nov 2022 -1 yr, 3 months
- Job Details:Al-Mansour Automotive logo CRM (Client Relationship Management)CRM (Client Relationship Management) Al-Mansour AutomotiveAl-Mansour Automotive Aug 2021 - Nov 2022 · 1 yr 4 mosAug 2021 - Nov 2022 · 1 yr 4 mos •Handle customers' complaints & enquires to deliver customer satisfaction. •Call the clients to evaluate their visit to the center and the service. •Responsible for updating ERP CRM & SAP System . •Manage "Raya" customer service account •Handle daily reports related to clients and the center. •Welcome the clients who visit the service center or the showroom and discuss opinions and solutions with them. •Make sure that reception area is clean and tidy.
Education
Bachelor's Degree in Mass communications
Bachelor's degree, Mass Communication/Media English Section Grade: Very GoodJan 2015
High School - Other
ModernJan 2009
Achievements
I started working when i was studying and I succeeded in that, and While I was working in Ipsos Company I was a member of a team and because of my hard work and Commitment Thy Promated me to be team leader and it was months of hiring . Also In orange Company I got a certificate The best achiever in my area . of And In NEW JERSEY Developments because I was dedicated to work Transferred They me to The new oponed branch in New Caire to be responsible for All admin & managerial tasks There .
Skills
Languages
English
Intermediate
Training & Certifications
• MBA in progress • ICDL Cairo University • Conversational English Course - Cairo University • Effective Communication Skills & Techniques - Cairo University • Sales & Marketing Course (Mobinil)
Cairo·2022