Dina Ashraf Qurshi

Call Center RepresentativeFull Time

• Job Details:• Answer all incoming and outgoing calls of the call center to respond to customers’ requests and achieve customer satisfaction. • Provide follow up, occasional campaigns and call backs blended with normal inbound calls to solve customer complaints. • Investigate all inquiries, requests and complaints received via all channels available to validate and escalate customer problems. • Communicate with other Customer Care departments to deliver customer feedback and respond to all relevant customer inquiries. • Provide proper information to customers in a clear and comprehensive way to increase their understanding of the company products and services. • Work on achieving own objectives effectively and efficiently in alignment with the company strategy and with respect to its policies and best practices. • Update own awareness of all the services and products provided by the company. • Escalate problems, report suspected fraud and provides relevant feedback to the Management in order to be updated with customer problems.