DO

Dina Osama

Export Coordinator at Cleopatra Stones

Mokattam, Cairo, Egypt

Work Experience

  • Export CoordinatorFull Time

    Cleopatra Stones

    Sep 2021 - Present -3 yrs, 11 months

    Egypt , Cairo

    • Customer Service ClerkFull Time

      Cib bank

      Jul 2020 - Sep 2021 -1 yr, 2 months

      Egypt , Cairo

      • Job Details:Working at CIB contact center ▪ Turning complaints into opportunities. ▪ Handling complex queries and complaints. ▪ Answering customer's inquiries, requests and complaints regarding the bank's products and services. ▪ Provides relevant and accurate information (services, products and policies). ▪ Ensure elimination of wrong transactions that leads to financial negative impact. ▪ Handling complaints and turn them into positive experiences.

    • Sales Representative - Real EstateFull Time

      Amer group

      Nov 2019 - Apr 2020 -5 months

      Egypt , Cairo

      • Job Details:Working as a sales representative

    • Call Center AgentFull Time

      Amazon

      Nov 2018 - Nov 2019 -1 yr

      Egypt , Cairo

      • Job Details:Assisted new hire classes on how to use the system and how to be customer obsessed. ▪ Top Performer during the 5 months. ▪ Inbound – email team. ▪ SME certificate at peak 2019 (white Friday). ▪ Supported Resolution specialist team last month before launching Amazon.sa. ▪ Turning complaints into opportunities

      • Education

      • Bachelor's Degree in Banking and business

        Helwan University

        Jan 2018 

      Skills

      • Communication
      • Soft and hard skills
      • Problem Solving
      • Time Management
      • Team work
      • Computer Skills
      • Analytical skills

      Languages

      • Arabic

        Fluent

      • English

        Advanced
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