Dina Muhamed

Talent Acquisition SpecialistFull Time

• Job Details:• Coordinating with hiring managers to identify staffing needs. • Sourcing potential candidates through recruitment sites (Linked inWuzzuf- Bayt), social platforms, as well as organize and attend job fairs and recruitment events to build a strong candidate pipeline • Evaluating applications and screening candidates via calls. • Plan interview and selection procedures, including screening calls, assessments and in-person interviews • Create job descriptions and interview questions that reflect the requirements for each position • Provide feedback to management about details regarding applications • Ensure proper onboarding for new hires and the necessary paperwork is completed promptly and accurately.

Customer Support LeaderFull Time

• Job Details:• Direct and control the team to ensure that they meet up with targets and perform their duties according to KPIs. • Assist in the testing and interview process. • Resolve complex issue that the call center agents cannot resolve on their own or liaise with other departments to resolve the issue appropriately. • Ensure that customers are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times. • Monitor all calls to ensure that due procedures and quality standards.