Dina Monir

Senior Collection SpecialistFull Time

• Job Details:1-Leads the work of others by distributing and balancing workload, demonstrating proper work methods and providing on the job training to employees. 2-Assists other collectors with difficult or complex accounts and situations, utilizing technical knowledge of collections and procedural or legal guidelines. 3-Compiles data and prepares monthly activity reports and, periodically, more specialized reports for management. 4-Performs specialized work, such as collection of particular loans requiring specific knowledge of program regulations and performance of non-routine duties, such as student loan regulations and required exit interviews, pre-loan counseling and documentation. 5-Determines when an account is to be turned over to a collection agency or for litigation or when to assign a student loan back to federal government; prepares report of historical data to substantiate action to be taken, including payment history and due diligence performed. 6-Researches and analyzes accounts prior to initiating debtor contact; examines historical data; evaluates past collection efforts. 7-Determines most effective and economical means of collecting for each account; applies standard due diligence practices to collect monies owed; composes correspondence requiring knowledge of procedures and practices in collections and also sends a variety of standard collection letters. 8-Advises debtor with past due accounts of proper payment schedules and the principles of credit and credit standings. 9-Provides financial counseling to discuss and resolve debt situation; restructures or revises payment terms, recommends deferments, hardships and allowable cancellations, or writes promissory notes when appropriate using independent judgement within established limits. 10-Applies payments received to proper accounts, keeping accurate accounting records of each transaction; reconciles records with computer reports; makes necessary adjustments or corrections.

Collections SpecialistFull Time

• Job Details:1-Make outbound collection calls in a professional manner while keeping and improving customer relations. 2-Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner. 3-Monitor accounts on a daily basis. 4-Collect customer payments in accordance with payment due dates. 5-Identify issues attributing to account delinquency and discuss them with management. 6-Review and monitor assigned accounts and all applicable collection reports. 7-Provide timely follow-up on payment arrangements. 8-Maintain email correspondence to customers to encourage payment of delinquent accounts. 9-Investigate historical data for debts and bills 10-Take actions in order to encourage timely payments 11-Process payments and refunds 12-Update account status records 13-Prepare and present reports on collection activities and progress 14-Maintain all related tasks assigned by direct manager.

Customer Service Representative - WebchatFull Time

• Job Details:1-Handles incoming emails and web chat interactions. 2-Identify and predict potential needs of each customer and communicate solutions in an empathetic and courteous manner. 3-Work toward first call resolution on questions, quotes, and orders. This includes taking orders on the fly, organizing information, and finishing the call on the call. 4-Clearly communicate feature and benefits of applicable products and services in terms the customer will understand, while taking into account regional and industry terminology. 5-Communicate with other departments and co-workers to maximize a consistent experience for the customer and to leverage information uncovered during customer interactions. 6-Effectively and creatively navigate all resources to gain the knowledge base needed to problem solve and grow. 7-Price negotiate to secure business while balancing the long-term relationship of WSC and the customer. 8-Learn and adhere to all internal procedures to promote consistent and efficient service to the customer. 9-Meet or exceed all established metrics for quantity and quality. 10-Supplement other departments during slow periods, including Marketing, Production and Human Resources. 11-Consistently display a positive and helpful attitude with customer and co-workers.