Dina Mohammad

Senior training supervisorFull Time

• Job Details:Conducted training sessions for employees (Onboarding sessions, CME programs) • Developed and implemented a new pre-hiring training program to streamline the recruitment process. • Assessed training needs and developed customized programs to address specific skill gaps. • Monitored training effectiveness through assessments, feedback, and performance evaluations. • Provided comprehensive support to employees by addressing their questions, inquiries, and concerns • Contributed to designing and creating visually engaging infographics and email designs for effective communication. • Created and delivered training sessions in 800+ hours of cosmeceutical professional training • Facilitated discussions, workshops for over 3000 Pharmacists/ Beauty advisors /Pharmacy Assistants /Customer Service Agents • Designing and following up of newly hired customer service agents training Program • Developed company-wide training material for over 4000 agents • Provided informational support on cosmeceuticals to enhance employee knowledge and skills. • Developed schedules & Surveys to assess training needs • Implemented unique project for Cosmeceutical Products Categorization • Prepared post-training exams for employees to evaluate their knowledge and skills, and to provide them with opportunities for promotions. • Assist Senior Training Manager in development of training processes and technology for continuing education • Recorded engaging lecture videos and edited them to provide online training opportunities for employees. • Served as a member of the digital marketing team, contributing as a graphic designer for social media posts and preparing company identity materials for Learnwell.