Dina Abo elnasr Mohamed
advanced Technical support (Reapers) at TeDAta
Nasr City, Cairo, EgyptWork Experience
technical supportFull Time
tedata
Jan 2015 - Sep 2016 -1 yr, 8 months
Egypt , Giza
- Job Details:i was as technical support to solve any customer problems as internet service and configuration router
Technical supportFull Time
- Job Details:I worked in first as customer service agent by phone then face to face To help them in any question regard to CCTV or IP cameras, NVR, DVR, fingerprints devices with programming then help them to how enter the employees with rotational shifts, calculate the late time and with being interactive in company i had do interviews with new employee or trainers Because my manager saw i am active and help my team in company.
Education
BSc in Communication
Helwan UniversityJan 2008 - Jan 2012 - 4 yr
BSc in Communication
Helwan UniversityJan 2008 - Jan 2012 - 4 yr
High School - Thanaweya Amma
El sayda NafesaJan 2008
Achievements
i have more achievements such as i learning crochet by my self then i study technical course online as gsm , oracle data base and bending to learn more and more courses Summary , i like learning any thing increase me in my career or my charachter i have experience in handling any customer nervous ,naughty and polite .... according to my experience in handling all types of customers in these years i am gained more communication skills . . .
Languages
English
IntermediateFrench
BeginnerGerman
Beginner
Training & Certifications
Enterprise technical support
NTI·2017MCSE
Microsoft·2015CCNA
CISCO·2015basic & micro basic , windows 7 , Humman Development
Microsoft company·2012Network
ENI·2011Robotic & smart system
American·2011Cairo firing oil
network·2011IT
EGPC·2010Telecommunication
Telecom Egypt ·2010