Dina Magued

Customer Service and Logistics Coordinator

• Job Details:Answering, screening and forwarding incoming phone calls; receiving and sorting daily mail; reviewing purchase orders and shipping documents to ensure accuracy; making special shipping arrangements as necessary; coordinating transportation providers to ensure prompt and proper movement of shipments; preparing bills and invoices; ensuring that the quality of all services provided meets the required standards.

Customer Service and Telesales Representative

• Job Details:Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution; manage large amounts of incoming phone calls; identify and assess customers’ needs to achieve satisfaction; provide accurate, valid and complete information by using the right methods/tools; generate sales leads; meet personal/customer service team sales targets and call handling quotas.

HR Administrative Assistants

• Job Details:Schedule and coordinate meetings; develop and maintain a filing system; research and create presentations; write letters and emails on behalf of other office staff; cover the reception desk when required; oversee and supervise the work of junior staff; greet and assist visitors to the office; conduct data entry.