DI
Dina Inal
Admin/ Customer support at Upwork
Obour City, Cairo, EgyptWork Experience
Admin/ Customer supportFreelance / Project
Upwork
Jun 2020 - Present -5 yrs, 2 months
Egypt , Cairo
- Job Details:Respond to customers' inquiries Resolve customer complaints via social media Placement of new orders Advise on company information.
Corporate customer service coordinator/ Export coordinatorFull Time
Sika Egypt
Feb 2014 - Jan 2016 -1 yr, 11 months
- Job Details:- Deal directly with customers either by telephone, electronically or face to face. - Greet customers warmly and ascertain problem or reason for calling. - Respond promptly to customer inquiries. - Handle and resolve customer complaints. - Provide feedback on the efficiency of the customer service process. - Writing reports for senior management and delivering presentations. - Promoting staff development and training in customer service. - Handling the daily mail.
Procurement adminstratorFull Time
- Job Details:- Purchase Requisition (P.R.) Processing - Purchase Order (P.O.) Processing - Source New Suppliers for new requirements - Request For Quotes from suppliers (RFQs) for First Time Buy Items - Update Free Zone Entry Permit Status.
BankerFull Time
Suez canal bank
Dec 2005 - Oct 2007 -1 yr, 10 months
Egypt , Cairo
- Job Details:• Accounting department - Handling the branches’ wire transfers. - Transferring money from one account to the other. - Handling clients’ checks. - Handling the branches’ daily closure. • Customer Service - Opening new accounts to clients. - Handling deposits. - Dealing with clients’ checks.
Education
BA in Economics
Cairo University (CU)Jan 2001 - Jan 2005 - 4 yr
High School - Thanaweya Amma
Integrated Thebes Language SchoolJan 2001
Languages
Arabic
FluentEnglish
AdvancedFrench
Beginner
Training & Certifications
Introduction to banking operations
Egyptian banking institution ·2007Money laundry
Egyptian banking institution ·2006Customer service
Suez canal bank·2006• Introduction to L/Cs and L/Gs
Suez canal bank·2005Professional Skills
Fulbright training center·2005Customer Service
Raya call center·2003