DI

Dina Inal

Admin/ Customer support at Upwork

Obour City, Cairo, Egypt

Work Experience

  • Admin/ Customer supportFreelance / Project

    Upwork

    Jun 2020 - Present -5 yrs, 2 months

    Egypt , Cairo

    • Job Details:Respond to customers' inquiries Resolve customer complaints via social media Placement of new orders Advise on company information.
  • Corporate customer service coordinator/ Export coordinatorFull Time

    Sika Egypt

    Feb 2014 - Jan 2016 -1 yr, 11 months

    • Job Details:- Deal directly with customers either by telephone, electronically or face to face. - Greet customers warmly and ascertain problem or reason for calling. - Respond promptly to customer inquiries. - Handle and resolve customer complaints. - Provide feedback on the efficiency of the customer service process. - Writing reports for senior management and delivering presentations. - Promoting staff development and training in customer service. - Handling the daily mail.
  • Procurement adminstratorFull Time

    ITWORX

    Oct 2007 - Feb 2010 -2 yrs, 4 months

    Egypt , Cairo

    • Job Details:- Purchase Requisition (P.R.) Processing - Purchase Order (P.O.) Processing - Source New Suppliers for new requirements - Request For Quotes from suppliers (RFQs) for First Time Buy Items - Update Free Zone Entry Permit Status.
  • BankerFull Time

    Suez canal bank

    Dec 2005 - Oct 2007 -1 yr, 10 months

    Egypt , Cairo

    • Job Details:• Accounting department - Handling the branches’ wire transfers. - Transferring money from one account to the other. - Handling clients’ checks. - Handling the branches’ daily closure. • Customer Service - Opening new accounts to clients. - Handling deposits. - Dealing with clients’ checks.
  • Education

    • BA in Economics

      Cairo University (CU)

      Jan 2001 - Jan 2005 - 4 yr

    • High School - Thanaweya Amma

      Integrated Thebes Language School

      Jan 2001 

    Skills

    • Procurement
    • Internet
    • Customer Service
    • Microsoft Office
    • Banking

    Languages

    • Arabic

      Fluent
    • English

      Advanced
    • French

      Beginner

    Training & Certifications

    • Introduction to banking operations

      Egyptian banking institution ·2007
    • Money laundry

      Egyptian banking institution ·2006
    • Customer service

      Suez canal bank·2006
    • • Introduction to L/Cs and L/Gs

      Suez canal bank·2005
    • Professional Skills

      Fulbright training center·2005
    • Customer Service

      Raya call center·2003
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