Dina Hassan

Operations Supervisor

• Job Details:Initiated regular review meetings focused on optimizing workflows related to support operations; boosted internal response times for client inquiries through established benchmarks monitored weekly. Planned and monitored daily operations to ensure efficiency and overcome obstacles. Identified potential problems and implemented solutions to maximize operational efficiency. Recruited, trained, and managed employees, providing constructive feedback and motivation. Oversaw customer support operations to enhance customer satisfaction. Conducted weekly and monthly performance reporting.

Customer Support

• Job Details:Championed customer engagement initiatives by conducting 50+ follow-up interactions on purchases, resulting in a measurable increase in repeat business and elevated customer satisfaction ratings across service offerings. Informed customers about additional products and services to enhance their experience.

Media Analyst Team Leader