Dina Hamed

Sales Support at Lynks

Smouha, Alexandria, Egypt

Sales SupportFull Time
Jan 2023 - Present -2 yrs, 7 months
- Job Details:Develop strong, ongoing relationships with prospects and customers. -Drive customer satisfaction by acting as a reliable advisor, contributing effectively to their success and growth. -Identify and respond to client needs and Concerns. -Negotiate, close deals, and Follow up with clients. -Coordinate with other team members and departments to optimize the sales effort.
Procurement SpecialistFull Time
Oct 2022 - Jan 2023 -3 months

TrainerFull Time

Al Hilal Bank

Jan 2019 - Aug 2020 -1 yr, 7 months

United Arab Emirates , Dubai

Job Details:• Creating training material, conducting the training and monitoring the new agents’ performance. • Provide effective coaching and mentoring to Employees to improve individual and operational performance. • provide recommendations to improve performance through the update of service quality, SOPs and operational processes. • participate in quality calibration sessions with leadership team. • Develop and deliver new hire and ongoing training to Contact Center team members. • Create training documentation. • Complete analysis, design, development, delivery, testing, assessments, and evaluation of job-specific training for call center agents

AL HILAL bank

Sep 2017 - Jan 2019 -1 yr, 4 months

United Arab Emirates , Sharjah

Job Details:• Assist customer with their Banking related enquiries • Maintain customer’s account by updating customer details. • Help customers with their statements. • Deputed as a floor support on loan. • Report common issues and faults related to the system and the process to upper managerial level for processing . • Assigned to be a floor walker to support the new agents during the post training period.

Training session of Leadership and Team working held in faculty of commerce.
Alexandria Uni·2019
Life skills course.
al hilal bank·2017