Dina Hamed

Customer Service ManagerFull Time

• Job Details:1- Establish Customer Service team from Scratch 2-Establish policy and procedure 3-Handle Escalations 4-Prepare Weekly and Monthly reports 5-Montioring and assisting customer service agents 6-establish call quality process and sheets

Operations ManagerFull Time

• Job Details:Supervise day to day operational functions -Maintain high customer service standard -Resolve customer service issues - Contact the clients and discuss the projects - Organizing the workflow -follow up payments -Attend meetings -Establish process and procedure to avoid conflicts and manage work flow -Responsible for project delivery on time.

Customer Service ManagerFull Time

• Job Details:Establish a new customer service team from the scratch -Assist in launching a new brand in Egypt (Jetour) Car factorization -Monitor the Customer Service Rep.performance -Arrange monthly and weekly reports -Handle escalations -Build a long term rapport with clients -work as engagement point between business management and clients -Improve customer service experience -Established a strategy for customer Service team.