DE
Dina Emad
Call center agent
Faisal, Giza, EgyptWork Experience
Call center agentFull Time
National Bank of Egypt
Jul 2017 - Mar 2019 -1 yr, 8 months
Egypt , Giza
- Job Details:Customer service representative at National Bank of Egypt from . I was responsible for Identifying customers’ needs, research every issue and providing solutions Fulfils requests by clarifying desired information resolve customer complaints Identify and escalate issues to supervisors Research, identify, and resolve customer complaints using applicable software Follow up customer calls where Activate all types of cards and stop it. Act as trainer (train new employees
Sales coordinatorFull Time
- Job Details:Sales Coordinator at MONGINIS EGYPT June 2015 to May 2017 I was responsible for Following up with customers and ensure the quality of service provided Work to resolve customer complaints Helping in solving customer’s problems Open new markets for products by promoting our new products Review sales invoices and submit reports to the Follow-up and Review Department achievement.
Education
Bachelor's Degree in Accounting
Cairo University (CU)Jan 2015
Languages
English
Intermediate
Training & Certifications
Accounting with excel
Cairo university·2015