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Dina Emad

Call center agent

Faisal, Giza, Egypt

Work Experience

  • Call center agentFull Time

    National Bank of Egypt

    Jul 2017 - Mar 2019 -1 yr, 8 months

    Egypt , Giza

    • Job Details:Customer service representative at National Bank of Egypt from . I was responsible for Identifying customers’ needs, research every issue and providing solutions Fulfils requests by clarifying desired information resolve customer complaints Identify and escalate issues to supervisors Research, identify, and resolve customer complaints using applicable software Follow up customer calls where Activate all types of cards and stop it. Act as trainer (train new employees
  • Sales coordinatorFull Time

    Monginis Bakery

    Jun 2015 - May 2017 -1 yr, 11 months

    Egypt , Giza

    • Job Details:Sales Coordinator at MONGINIS EGYPT June 2015 to May 2017 I was responsible for Following up with customers and ensure the quality of service provided Work to resolve customer complaints Helping in solving customer’s problems Open new markets for products by promoting our new products Review sales invoices and submit reports to the Follow-up and Review Department achievement.
  • Education

    • Bachelor's Degree in Accounting

      Cairo University (CU)

      Jan 2015 

    Skills

    • Communication
    • Customr service

    Languages

    • English

      Intermediate

    Training & Certifications

    • Accounting with excel

      Cairo university·2015
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