Dina Elgendy

B2b Relationship ManagerFull Time

Operation CoordinatorFull Time

Customer Service AdvisorFull Time

• Job Details:Following communication “scripts” when handling different topics. Ensure accuracy of the information provided to customers, request support from Team Leader if required. Managing large amounts of inbound and outbound calls in a timely manner. Report cases that requires further follow-up by supervisor and keep customer informed with feedback. Keep records of customer’s complaints/suggestions/comments, as well as actions taken. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. Seize opportunities to cross sell products when they arise.