Dina Magdy El Sayed
Social Media and Live chat Specialist
New Cairo, Cairo, EgyptWork Experience
Social Media and Live chat SpecialistFreelance / Project
My Babiie - UK
Jan 2020 - Jun 2024 -4 yrs, 5 months
United Kingdom
- Job Details:• Handled live chat and social media messages, ensuring prompt customer service. • Managed high-volume social media comments, maintaining brand consistency. • Engaged with customers to encourage reviews and cross-selling opportunities. • Directed customers to relevant departments when outside authority and followed up on queries.
Live Chat Support AgentFreelance / Project
Shenzhen Globalegrow E-commerce Co., Ltd.
Dec 2017 - Jan 2020 -2 yrs, 1 month
China
- Job Details:Handled emails, live chats, and social media messages, ensuring timely and satisfactory resolutions to customer inquiries. • Greeted and assisted customers with inquiries, complaints, and concerns. • Conducted online demonstrations to educate customers on product features. • Trained new employees and supervised the team to ensure excellent customer service.
Inbound Call Center AgentFull Time
Abu Dhabi Islamic Bank
Sep 2014 - Jul 2016 -1 yr, 10 months
Egypt , Giza
- Job Details:• Receives and responds to calls from customers regarding straightforward issues affecting their Bank accounts, Provides information requested, refers customer requests to appropriate departments. • Handling customer complaints, investigates issues/problems, and determines solutions. Refers problems/issues when outside of designated authority or preview. • Follow up with customers in order to answer their inquiries. • Experience in cross-selling and up-selling bank products and how to deal with the customers. • Received Top Performer Award as Ranked as the 5th Top performer in terms of compliance with critical and non-critical criteria Based on 2015 Call Center Quality Monitoring.
Education
Bachelor's Degree in Computer Science
Cairo University (CU)Jan 2009 - Jan 2014 - 5 yr
High School - Thanaweya Amma
Secondary School 18 for girlsJan 2009
Achievements
2015 : ADIB Call Center's 5th top performer based on the quality check
Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
Customer Care Excellence
Vodafone International Service prepared for Abu Dhabi Islamic Bank ·2015Call Control and Handling Difficult Callers
Abu Dhabi Islamic Bank·2014