DE

Dina ElGendy

HR Manager at Veexia Pharmaceutical Industries

Sheikh Zayed, Giza, Egypt

Work Experience

  • HR ManagerFull Time

    Veexia Pharmaceutical Industries

    Jul 2021 - Present -4 yrs, 1 month

    Egypt

    • Job Details: Provides guidance and input on business unit restructure, workforce planning, and succession planning.  Maintain and enhance the organization’s human resources by planning, implementing and evaluating employee relations and human resources policies  Plan new employee orientation to foster positive attitude towards organizational objectives.  Consults management and employees to improve work relationships, build morale, and increase productivity and retention.  Analyzes trends and metrics in partnership with the HR group to develop solutions, programs and policies.  Provides weekly performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions).  Maintain employee benefits programs by evaluating the benefit needs and evaluate the benefit contract to choose the best.  Maintain the work structure by updating job requirements and job descriptions for all positions.
  • HR Assistant ManagerFull Time

    Commercial Bank of Kuwait

    May 2017 - May 2021 -4 yrs

    • Job Details: Develop and maintain a system that will assist in the management of Staff Central Services  Monitors the implementation of short-term and long-term Divisional strategy.  Evaluates employee achievement and reviews and update set goals periodically.  Schedule and manage staff in the daily tasks within the timeframe for each task.  Develop workflows for better workplace efficiency and goal achievement.  Verifies all new recruits, transfers, personal actions and all kind of leaves processed as per policy.  Verify & execute all staff benefits (Loans, Certificates, Signing Authority requests, promotion etc.)  Maintain compliance with HRD Policy & Labor Law.  Perform different data analyses & Dashboards.  Prepares, updates and interprets a variety of regularly internal & external reports.  Ensure the effectiveness of Staff separation cycle & end of service calculations.  Assist in conducting investigations formalities and follow disciplinary actions list.  Following-up with the retirement list, Blanket Insurance Leaves List & Excess Balance.  Ensure that monthly Attendance Cycle / Violations is done on Time as per Policy.  Ensures Bank’s immigration and other related licenses are up-do-date and renewed.  Review the yearly & monthly reports for new hires, promotions, resignations / terminations for Credit Bank, Public Authority for Housing Welfare, Social Security (PIFSS), MOSAL & MGRP ensuring the Bank complies with all Government policies.  Follow-up with any system related duties (Vendor Request - Change in Structure - new Requirements).  Ensures employees are working towards their goals and meeting their set targets  Nominates subordinates to attend related training events to enhance their professional knowledge.  Mediates between subordinates and Direct Managers towards workplace coherence and proper workflow  Develops and maintains relationships with all stakeholders  Aides in the formulation and review of Division policies and procedures & Coordinates for the effective and efficient application of Divisional policies and procedures.  Identifies and corrects data discrepancies, ensuring the highest standards of data accuracy.
  • Quality Assurance & CRM Team LeaderFull Time

    Hyundai Automotive Company

    Feb 2012 - Apr 2017 -5 yrs, 2 months

    • Job Details: Certified as ISO 9001:2008 Internal Auditor, Conduct several Audits, Prepare Audit Reports according to the Standard.  Promoting Awareness of Customer’s Requirement.  Create & Modify Company Documents & Formats.  Preparing Management Review Meeting Schedule and Reports.  Assisting Departments to define their Quality Objective, closing the Gaps & write their Corrective Action.  Monitoring the process performance, follow-up on the implementation of the audit recommendations.  Managing a Team contains from 13 Person with different capabilities & Backgrounds.  Establish clear KPI -to measure the whole CRM performance.  Organizing CRM Dept. work flow, Provides direction to team to ensure customer service calls are answered in a timely, efficient and knowledgeable manner.  Set a Strategic CRM Road map, Implementation & Development.  Evaluation & Measurement of KPI gauges (Dashboard) against internally set standard and mother Co. Standards &industry bench mark.  Review weaknesses with sales & service teams, agree and set- up short and long term Action Plan.  Ongoing staff training, coaching and succession development  Design different dashboard reading and analysis methods.  Create Customer profitable & life time value spends analysis.  Generate new sales opportunity through different acquisition channels.  Create most of analysis methods & techniques to increase customer retention rate.  Set up Competitive and market conquest directions plan.  Analysis the Monthly Sales Figures Summary, to Make Dashboard Report.  Prepare monthly analysis report to calculate company market share with the competitors.  Plan & obtain Customer Satisfaction Trends.  Analyzing Campaigns and Provide Post Analysis Report.  Follow-up Customers Complaints Process till solving it.
  • Education

    • Master of Business Administration (MBA) in Human Ressources

      University of Essex - UK

      Jan 2015 - Jan 2018 - 3 yr

    Skills

    • Time Management
    • Leadership Management

    Languages

    • Arabic

      Fluent
    • English

      Advanced
    • Chinese

      Intermediate

    Training & Certifications

    • MBA

      University of Essex·2018
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