DE
Dina ElGendy
HR Manager at Veexia Pharmaceutical Industries
Sheikh Zayed, Giza, EgyptWork Experience
HR ManagerFull Time
Veexia Pharmaceutical Industries
Jul 2021 - Present -4 yrs, 1 month
Egypt
- Job Details: Provides guidance and input on business unit restructure, workforce planning, and succession planning. Maintain and enhance the organization’s human resources by planning, implementing and evaluating employee relations and human resources policies Plan new employee orientation to foster positive attitude towards organizational objectives. Consults management and employees to improve work relationships, build morale, and increase productivity and retention. Analyzes trends and metrics in partnership with the HR group to develop solutions, programs and policies. Provides weekly performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions). Maintain employee benefits programs by evaluating the benefit needs and evaluate the benefit contract to choose the best. Maintain the work structure by updating job requirements and job descriptions for all positions.
HR Assistant ManagerFull Time
Commercial Bank of Kuwait
May 2017 - May 2021 -4 yrs
- Job Details: Develop and maintain a system that will assist in the management of Staff Central Services Monitors the implementation of short-term and long-term Divisional strategy. Evaluates employee achievement and reviews and update set goals periodically. Schedule and manage staff in the daily tasks within the timeframe for each task. Develop workflows for better workplace efficiency and goal achievement. Verifies all new recruits, transfers, personal actions and all kind of leaves processed as per policy. Verify & execute all staff benefits (Loans, Certificates, Signing Authority requests, promotion etc.) Maintain compliance with HRD Policy & Labor Law. Perform different data analyses & Dashboards. Prepares, updates and interprets a variety of regularly internal & external reports. Ensure the effectiveness of Staff separation cycle & end of service calculations. Assist in conducting investigations formalities and follow disciplinary actions list. Following-up with the retirement list, Blanket Insurance Leaves List & Excess Balance. Ensure that monthly Attendance Cycle / Violations is done on Time as per Policy. Ensures Bank’s immigration and other related licenses are up-do-date and renewed. Review the yearly & monthly reports for new hires, promotions, resignations / terminations for Credit Bank, Public Authority for Housing Welfare, Social Security (PIFSS), MOSAL & MGRP ensuring the Bank complies with all Government policies. Follow-up with any system related duties (Vendor Request - Change in Structure - new Requirements). Ensures employees are working towards their goals and meeting their set targets Nominates subordinates to attend related training events to enhance their professional knowledge. Mediates between subordinates and Direct Managers towards workplace coherence and proper workflow Develops and maintains relationships with all stakeholders Aides in the formulation and review of Division policies and procedures & Coordinates for the effective and efficient application of Divisional policies and procedures. Identifies and corrects data discrepancies, ensuring the highest standards of data accuracy.
Quality Assurance & CRM Team LeaderFull Time
Hyundai Automotive Company
Feb 2012 - Apr 2017 -5 yrs, 2 months
- Job Details: Certified as ISO 9001:2008 Internal Auditor, Conduct several Audits, Prepare Audit Reports according to the Standard. Promoting Awareness of Customer’s Requirement. Create & Modify Company Documents & Formats. Preparing Management Review Meeting Schedule and Reports. Assisting Departments to define their Quality Objective, closing the Gaps & write their Corrective Action. Monitoring the process performance, follow-up on the implementation of the audit recommendations. Managing a Team contains from 13 Person with different capabilities & Backgrounds. Establish clear KPI -to measure the whole CRM performance. Organizing CRM Dept. work flow, Provides direction to team to ensure customer service calls are answered in a timely, efficient and knowledgeable manner. Set a Strategic CRM Road map, Implementation & Development. Evaluation & Measurement of KPI gauges (Dashboard) against internally set standard and mother Co. Standards &industry bench mark. Review weaknesses with sales & service teams, agree and set- up short and long term Action Plan. Ongoing staff training, coaching and succession development Design different dashboard reading and analysis methods. Create Customer profitable & life time value spends analysis. Generate new sales opportunity through different acquisition channels. Create most of analysis methods & techniques to increase customer retention rate. Set up Competitive and market conquest directions plan. Analysis the Monthly Sales Figures Summary, to Make Dashboard Report. Prepare monthly analysis report to calculate company market share with the competitors. Plan & obtain Customer Satisfaction Trends. Analyzing Campaigns and Provide Post Analysis Report. Follow-up Customers Complaints Process till solving it.
Education
Master of Business Administration (MBA) in Human Ressources
University of Essex - UKJan 2015 - Jan 2018 - 3 yr
Languages
Arabic
FluentEnglish
AdvancedChinese
Intermediate
Training & Certifications
MBA
University of Essex·2018