DE
Dina El Arif
Assistant Manager reporting and performance Management at Allianz Egypt
Heliopolis, Cairo, EgyptWork Experience
Assistant Manager reporting and performance ManagementFull Time
Feb 2014 - Present -11 yrs, 6 months
Egypt , Cairo
Communication Coordinator Full Time
Jun 2012 - Aug 2012 -2 months
Egypt , Cairo
- Job Details:- Internal Communication - External Communication
Bancassurance Sales Services Unit Leader Full Time
Aug 2006 - Aug 2012 -6 yrs
Egypt , Cairo
- Job Details:- Responsible for preparing and representing reports on regular basis to ensure continuous self-development to keep up to date with the knowledge needed for effective performance, keep up to date with the company's standards, policies and procedures and authority limits. -Preparing presentations either internally" to be presented on internal level" or externally "to be presented for external Banks", and coordinate with Banks representatives about banks' needs regarding our deal with them. -Planning and preparing for the yearly database reporting system with the Banks, as well as creating and developing helping tools in representing the data. -Preparing Work Flow & Service Standard for business strategies & flow in the Banks or with other related departments. -Responsible to develop and lead implementation of strategies which shape future business delivery and provide the best possible service and information for Top Management , analyzing company's performance and provide ideas to sustain development. -Set sales targets and define strategy to achieve these targets and to follow the set strategy punctually. -Assisting the Bancassurance in preparing the yearly Strategic Dialogue and any new policies applied or renewed related to the contract terms. - Designs, implements, and maintains system set-up tables and parameters, working on developing company's system & provide production support, identifies problem areas, and corrects system set-up when production errors are identified.
Customer Service RepresentativeFull Time
Xceed
Nov 2005 - Jun 2006 -7 months
Egypt
- Job Details:- Handling incoming calls or inquiries from prospective customers or clients. - Assisting customers effectively by solving customer deputies. - Providing customer additional information or explaining services. - Discussing products offered & ensuring customer satisfaction. - Tactfully handling confrontational or stressful interactions with the public. - Completing supporting paperwork and data entry as required. - Accurately capturing customer information. - Creating & maintaining services reports.
Education
BA in Economics
Cairo University (CU)Jan 2001 - Jan 2005 - 4 yr
High School - Thanaweya Amma
saint fatimaJan 2001
Achievements
- poertry competition @ secondary school
Skills
Languages
English
AdvancedFrench
BeginnerItalian
Beginner
Training & Certifications
Risk Management Diploma RMP
PM house·2013Project Management Diploma
RITI·2007