Dina Diab

Project ManagerFull Time

• Job Details:Coordinate internal resources and third parties/vendors for the flawless execution of projects Ensure that all projects are delivered on-time, within scope and within budget Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility Ensure resource availability and allocation Develop a detailed project plan to track progress Use appropriate verification techniques to manage changes in project scope, schedule and costs Measure project performance using appropriate systems, tools and techniques Report and escalate to management as needed Manage the relationship with the client and all stakeholders Perform risk management to minimize project risks Establish and maintain relationships with third parties/vendors Create and maintain comprehensive project documentation

Executive AssistantFull Time

• Job Details:Cloud Softway is a startup cloud consulting company that helps clients transform their legacy systems into cloud. Using Microsoft Office 365, I was responsible for a lot of roles there, so besides being an assistant I was also responsible for the marketing department, the finance, the HR including the screening process and the onboarding process as well, and operation manager and I was the vendor alliance manager so I was responsible for a lot of tasks. I also helped in preparing a RFP and an SOW for a CRM system they were looking to build. Creating marketing content, One-Pager for the company, and One-Pagers for their service offerings.

Partner Support AdvisorFull Time

• Job Details:Serving customers by providing product and service information and resolving product and service problems. Promptly responding to customer questions submitted via email, chat, phone or any other channels. Building and maintaining business relationships with our internal and external customers by providing prompt and accurate service so as to promote customer loyalty and retention. Ensureing that performance goals are being met consistently based on quality standards. Supporting the team members and providing training on best practices. Acting as a subject matter expert to effectively partner with customers and departments across Property Finder to achieve desired outcomes by clarifying needs and providing appropriate solutions. Being an exceptional problem solver, maintaining knowledge of our agile technology, and being able to use multiple systems and applications interchangeably. Demonstrating a thorough knowledge of policies, procedures, and interrelationships for the area of responsibility. Exercising a fair degree of independent decision-making and action in the performance of assigned tasks and duties. Making recommendations when policies and procedures need modification when problems arise. Diagnosing the technical problem at the customer end and identifying the possible solutions In case of a code error, creating a summary of the issue (s) and escalate it to the development team Reporting to the Manager on any issues that require further action