Dina El Said Kamel

Work Experience

Dec 2020 - Present -4 yrs, 8 months

Egypt , Cairo

Ideasunlimited LLC, United State., Sugar land TX 77479

Sep 2019 - Apr 2020 -7 months

Job Details:Doing the technical support for a portable hot-spot renting and purchasing company Resolve customer complaints via phone, mail or social media. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Reporting logistics demands and confirmations. Working on deliveries worldwide and with international couriers.

Amazon, Convergys., Egypt., Cairo, 6 October.

Oct 2018 - Jan 2019 -3 months

Job Details:Providing knowledge, resources and information to support agents Participate in activities designed to improve customer satisfaction and business performance. Coaching and training agents on improving Customer Interaction and offering advisors guidance. Educated customers about billing, payment processing and support policies and procedures.

Amazon, Convergys., Egypt, Cairo, 6 October.

Jul 2018 - Oct 2018 -3 months

Job Details:Resolve customer complaints via phone, mail, or social media. Provide accurate, valid and complete information by using the right methods/tools. Educated customers how to use company systems, complete forms and obtain desired services

Mater II International Relations And Diplomacy in international law
Jean Moulin University Lyon 3
Jan 2019 - Jan 2021 - 2 yr
Master's Degree in master droit international et européen
université grenoble alpes - universié lyon 3 - université Ain shams
Jan 2017
High School - Thanaweya Amma
Notre Dame Des Apotres-zeitoun
Jan 2013