DA

Dina AbdelRahman

Customer service team

Madinat `Isa, Bahrain

Work Experience

Vodafone Egypt

  • Customer service teamFull Time

    Sep 2012 - Sep 2021 -9 yrs

    • Team leaderFull Time

      Sep 2012 - Sep 2021 -9 yrs

      Education

      • Technical Diploma in Data Analysis

        American University in Cairo (AUC)

        Jan 2023 - Jan 2023 - 0 Month

      • Bachelor's Degree in Spanish language

        Ain Shams University (ASU)

        Jan 2012 

      Skills

      • Customer Service
      • Microsoft Excel
      • Office management
      • process automation
      • Training of Trainers
      • Agile Software Development
      • Certified ScrumMaster (CSM)
      • Data Analysis

      Languages

      • Arabic

        Fluent

      • English

        Advanced

      • Spanish

        Advanced

      • German

        Beginner

      Training & Certifications

      • ITIL

        Vodafone·2021

      • ToT

        Vodafone·2020

      • Critical thinking

        Vodafone·2019

      • Emotional intelligence

        Vodafone·2019

      • How to be a leader

        Vodafone·2018
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