Dima El-Natour – Call Center Agent at First Abu Dhabi bank- FAB

Work Experience

Call Center AgentFull Time
Feb 2014 - Present -11 yrs, 5 months
Egypt , Cairo
- Job Details:- Handling incoming and outgoing customers’ calls. - Handling account inquiries, customers’ complaints and support issues.
Service DeskInternship
Jun 2013 - Aug 2013 -2 months
Egypt , Cairo
- Job Details:• Creating new accounts for the users and granting roles accordingly. • Applying Application Security tests on Web Applications • Monitoring network devices within the bank • Use the Core Banking System • Report on the day to day control environment within the association • Analyzing day to day problems of the business • Perform my duties effectively within company standards and procedures • Assisting Manager in monitoring and resolving issues • Direct Client contact – Handling and assisting customer inquiries

Euro Mechanical and Electrical Contracting

Jun 2010 - Jun 2011 -1 yr

United Arab Emirates , Abu Dhabi

Job Details:• Handling all Arabic/English Typing for immigration, labor office, Security Oil Fields …etc • Finalizing all company procedures related to government offices including licenses, visas, labors and others • Preparing the company letters and correspondences • Maintaining and Updating Filing System • Arrange meetings and functions • Handling telephone related calls

Bachelor of Science in Computer Engineering in Computer Engineering
Abu dhabi university
Jan 2009 - Jan 2013 - 4 yr
High School - Thanaweya Amma
Rosary School
Jan 2009