Dima Sameh
Compliance Specialist at Abu Dhabi Islamic Bank - Egypt
Nasr City, Cairo, EgyptWork Experience
Compliance SpecialistFull Time
- Job Details:Ensured adherence to banking regulations, policies, and procedures. Conducted investigations to mitigate risks and collaborated with departments to resolve compliance issues. Monitored transactions for AML and customer protection compliance. Prepared reports and provided recommendations to management on compliance finding
HR AdministratorFull Time
- Job Details:- Managed employee records, benefits administration, and payroll processing. - Coordinated recruitment and onboarding processes, ensuring a smooth candidate experience. - Handled office management tasks and prepared HR-related reports. - Maintained and updated HR policies to align with company objectives.
Customer Support RepresentativeFull Time
- Job Details:Assisted customers with banking services, delivering high-quality support. Identified customer needs and provided tailored solutions. Utilized CRM tools and banking systems (V+, Prime, Flex) to track and resolve issues. Consistently achieved KPIs in speed, accuracy, and service quality. Collaborated with complaints and collection teams to address escalated issues and minimize risks.
Education
Bachelor's Degree in Business administration
helwanJan 2021
Skills
Languages
English
FluentArabic
Fluent
Training & Certifications
Risk Management Training
2023AML Certification
2021