Dilmeet Singh

TeamleaderFull Time

• Job Details:Troubleshoot Computer performance, audio, device & configuration issues for Windows & Mac plus accessories. ⮚ User account management (password reset, addition and removal of accounts) using Intune, Manage Engine AD Manager Plus and Endpoint admin console. ⮚ Remote logons. ⮚ Troubleshooting Network issues related to Wi-Fi, Mi-Fi, and other connections. ⮚ Microsoft O365 License management. ⮚ Authentication Support. ⮚ Troubleshoot Office applications. ⮚ Imaging and re-image of computer. ⮚ Assist with Computer setup & shipping (if onsite). ⮚ VM starts and restarts with Basic HP-A, SAP, and other software/application support. ⮚ ITIL software Cherwell

Senior Technical Support SpecialistFull Time

• Job Details:⮚ Provide Remote assistance to internal staff based in the UK, Europe, US & India for technical issues reported. ⮚ Prepare, manage, and decommission Laptops remotely. ⮚ Manage infrastructure as Intune administrator including application deployment and Endpoint management. ⮚ Perform user account management activities including account creation, access management and account deprovisioning for new hires, existing and departed staff respectively. ⮚ Perform duties as Exchange administrator including mailbox creation, public folder creation, access management, distribution list creation, management, etc. ⮚ Basic internal application support. ⮚ Basic User and Teams & Groups management from Microsoft 365 admin center. ⮚ Creation of internal and customer facing technical documentation for Knowledge base. ⮚ Management of Azure and on-premises Active directory. ⮚ ITIL software used Freshdesk

IT Lifecycle AdministratorFull Time

• Job Details:⮚ Maintain and monitor the hardware and software lifecycle for all Better end-user assets. ⮚ Provision, manage and troubleshoot employee laptops. ⮚ Facilitate Better employee onboarding and offboarding processes. ⮚ Perform user account management activities using Google Workspace administration tools. ⮚ Coordinate Cross-Functional and Inter-Department Workflows and Onboarding Requirements. ⮚ Effectively communicate with service desk users to resolve requests in a timely manner. ⮚ Coordinate and Escalate issues to respective internal teams. ⮚ Facilitate the builds and updates of all computer images (MAC & Windows). ⮚ Maintain and enforce IT best practices, policies, and procedures. ⮚ Collaborate with various IT teams to improve and automate current workflows and processes. ⮚ All implementations are carried out to a high standard and follow Better policies and guidelines. ⮚ Responsible for activities relating to the evaluation, analysis, and setup of Mac using Jamf console and PC-based software products. ⮚ Train end-users and operators and/or write training and operating procedures. ⮚ Participate in ongoing training and departmental development. ⮚ Create all required documentation including standards, configurations, and diagrams. ⮚ Maintain constant communication with Security, SaaS, Infrastructure and Support departments. ⮚ Slack account administration. ⮚ ITIL software used ServiceNow