Diego Espinosa

Head of Information TechnologyFull Time

• Job Details:‒ Designed and implemented a global IT strategy that aligned with business goals, achieving a 35% reduction in operational costs. ‒ Migrated core systems to the cloud, enhancing scalability and ensuring 99.999% system uptime. ‒ Optimized IT processes, reducing incident resolution times by 31% through automation. ‒ Led a distributed IT team of five IT professionals across multiple time zones, ensuring seamless global operations.

Country IT ManagerFull Time

• Job Details:‒ Established a centralized IT service desk, cutting resolution times by 45% and improving user satisfaction to 90%. ‒ Introduced ISO 27001-compliant cybersecurity measures, reducing vulnerabilities by 62%. ‒ Managed a $2M IT budget, achieving a 28% cost reduction through vendor negotiations and resource reallocation while maintaining reliability. ‒ Directed the deployment of enterprise-wide data backup solutions to ensure regulatory compliance.

Senior Manager Information Technology InfrastructureFull Time

• Job Details:‒ Consolidated IT infrastructure across three regions, reducing hardware dependency by 46% and operational costs by 25%. ‒ Maintained a 95% user satisfaction rate through efficient IT service delivery and support. ‒ Directed the implementation of a virtualized environment, improving system performance and scalability.