DM

Didier MANZI

Guest Service Center Agent at Anantara The Palm Dubai Resort & Spa / Anantara World Island Dubai

Dubai, United Arab Emirates

Work Experience

  • Guest Service Center Agent

    Anantara The Palm Dubai Resort & Spa / Anantara World Island Dubai

    Jul 2023 - Present -2 yrs

    • Job Details:Manage all guest calls in a professional and friendly manner, ensure guests are greeted by name, maintain wakeup call sheet, manage guest requests through various platforms, coordinate departmental duties.

  • Guest Service Center Agent

    Taj Exotica Resorts & Spa Dubai Palm

    Oct 2021 - Nov 2022 -1 yr, 1 month

    • Job Details:Receive guest calls, maintain wakeup call sheet, manage guest requests, train new joiners, coordinate with various departments.

  • Guest Service Center Agent

    Dukes Hotel – Palm Dubai

    Apr 2018 - Mar 2020 -1 yr, 11 months

    • Job Details:Receive guest calls, maintain wakeup call sheet, manage guest requests, coordinate with various departments.

    • Education

    • Bachelor's Degree in Finance

      U.L.K

      Jan 2012 - Jan 2016 - 4 yr

    Skills

    • PMS Opera 5.5
    • Vicas
    • adaco
    • QEMS Software
    • fidelio
    • Micros
    • Microsoft Office (Word, Excel, PowerPoint)
    • DTCM Portal
    • Trust You Platform
    • Basic accounting skills
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    Languages

    • English

      Fluent

    • French

      Fluent
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