DH
Dida Hamed
Process Engineer at Lafarge Holcim
Cairo, EgyptWork Experience
Majorel
Mar 2023 - Present -2 yrs, 4 months
Egypt
- Job Details:Auditing and monitoring customer support tickets and calls, coaching agents, and tracking performance.
Majorel
Mar 2021 - Mar 2022 -1 yr
Egypt
- Job Details:Handling daily outbound calls, explaining the product and its features to customers.
Lafarge Holcim
Mar 2013 - Mar 2018 -5 yrs
Egypt
- Job Details:Daily follow up for all the parameters to track the performance of each mill and ensure targets are met.
Pan Ausai
Mar 2012 - Mar 2013 -1 yr
Egypt
- Job Details:Follow up with different companies regarding the availability of chemicals and pricing.
Education
Bachelor's Degree in Chemical Engineering
Cairo University (CU)Jan 2005 - Jan 2011 - 6 yr