Dianne Villacillo

Branch Officer

• Job Details:Managed day-to-day operations of the branch, ensuring smooth workflow and efficient customer service. Supervised and trained a team of staff, providing guidance on operational procedures and customer interaction. Ensured compliance with company policies, local regulations, and financial procedures to minimize risk. Handled customer inquiries, resolved complaints, and provided tailored solutions to enhance customer satisfaction. Monitored inflow and outflow of store supplies, managing financial operations, including processing payments and maintaining financial records of the items and supplies. Secured government permits and settled all the payables. Helped manage petty cash for the branch, ensuring appropriate usage and documentation. Assisted with the preparation of branch reports, ensuring accuracy and timely submission to head office.