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Diana Amgad Amin

Customer support technician ,level 2 at EMC2

Cairo, Egypt

Work Experience

  • Customer support technician ,level 2Full Time

    EMC2

    Mar 2011 - Present -14 yrs, 4 months

    Egypt , Cairo

    • Traffic Officer Full Time

      Egypt air

      Jun 2009 - Jan 2011 -1 yr, 7 months

      Egypt , Cairo

        • Education

        • Bachelor's Degree in Tourism

          Ain Shams University (ASU)

          Jan 2004 - Jan 2008 - 4 yr

        • High School - Thanaweya Amma

          Sacred Heart School

          Jan 2004 

        Skills

        • Microsoft Office
        • Customer Service
        • oracle application
        • Aviation
        • Microsoft Windows
        • A trainee / freelance tour guide
        • Amadeus

        Languages

        • Arabic

          Fluent

        • English

          Advanced

        • French

          Advanced

        Training & Certifications

        • ITIL (Foundation Certificate in IT service Management)

          EMC2 ,ITIL office·2014

        • Human resources management certificate

          AUC·2011

        • Human resources management certificate, the foundation certificate

          AUC·2010

        • Tour guide license

          the General department for tour guides (ministry of tourism) ·2008

        • General German course, beginner level.

          AXON center.·2006

        • French language diploma of "DELF Français"

          French Cultural Center, Egypt·2005
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