Diana Wagdi Samuel

Sales SupervisorFull Time

• Job Details:•Developed and implemented sales training programs that improved sales skills and breaking the records of sales achievements. •Responded to customer inquiriesand complaintsvia phone, email, and chat ina timely and efficient manner •Collaborated with other sales staff to achieve daily and weekly sales targets •Utilized conflict resolution strategies to successfully resolve customer disputes andissues •Developed and implemented a customer feedback system to improve customer service •Provided training and guidance to new auditors to ensure adherence to audit standards and best practices •Built relationships with key customers to increase customer loyalty and satisfaction •Resolved customer complaints in a timely and professional manner, reducing customer complaints by 90 % •Negotiated discounts and special offers tomotivate customers to set appointments

Senior sales agentFull Time