Diana Shawky

Account Sales

Heliopolis, Cairo, Egypt

Target Real State Company

Nov 2019 - Nov 2021 -2 yrs

Egypt , Cairo

Job Details:⋅ Provide guidance and assist sellers and buyers in marketing and purchasing property for the right price under the best terms ⋅ Determine clients’ needs and financial abilities to propose solutions that suit them ⋅ Intermediate negotiation processes, consult clients on market conditions, prices and related matters, ensuring a fair and honest dealing ⋅ Perform comparative market analysis to estimate properties’ value ⋅ Display and market real property to possible buyers ⋅ Prepare necessary paperwork (contracts, leases, deeds, closing statements, etc) ⋅ Maintain and update listings of available properties ⋅ Promote sales through advertisements.

Jul 2016 - Nov 2019 -3 yrs, 4 months

Egypt , Cairo

Job Details:⋅ Prospect active real estate broker companies and facilitate the process of signing marketing contracts with these companies. ⋅ communicate with real estate brokers (regular visits/calls / WhatsApp groups ) ⋅ Determine clients’ needs and financial abilities to propose solutions that suit them. ⋅ Display and market real property to possible buyers ⋅ Remain knowledgeable about real estate markets and best practices. • Call Center Agent in Etisal International Group.

Etisal International Group

Jan 2016 - Jul 2016 -6 months

Egypt , Cairo

Job Details: Handle all incoming/outgoing calls to the call center.  Provide the best possible service to both external and internal  Communicate with other departments all relevant customer inquiries if applicable.  Resolve all customer complaints, requests, and inquiries within the pre-determined SLA’s.  Escalate problems, report suspected fraud, and provide relevant feedback to the right channel.