Diana Samir Saad

Group OD & Recruitment Section HeadFull Time

Community ManagerFull Time

• Job Details:* Financial Management: Accountability for Center profitability (achieve company Occupancy & EBIT target), Center performance and the Center's success. * Allocating the clients payments on the bank statement and closing it on the system. * Managing Petty Cash and Account Payable process. * Managing monthly Billing process and follow up payments. * Administration Management: Ensures front of house, housekeeping, health & safety, visual and brand company standards are delivered and maintained representative of a 5-star business center. * Team Management: Responsible for recruiting, inducting, training, managing, motivating, leading and developing the center team. -Ensures that each Team Member is productive and providing the wow service Regus expects. -Conducts meetings in order to brief the team on daily workflow, prioritizing and delegating to the center team in order to meet deadlines and customer needs. -Clear communication of center performance on a regular basis and setting individual targets and team objectives. * Operation Management: Managing and supervising Meetings and Conferences. * Managing the IT problems. * Supervising the network set-up/Telephone set-up and extensions installations. * Monitoring/reporting and solving technical problems.

Guest Relations SupervisorFull Time

• Job Details:* Fully in charge of the Guest Relations Team. * Manage and supervise the day-to-day running of the guest relation program and team from all aspects. * Train and schedule the Guest Relations Team for maximum coverage and guest recognition efforts. * Conduct performance reviews for employees. * Run and evaluate arrival reports in order to ensure guest recognition guidelines are applied correct and shared in the relevant forums (morning briefing, Operation meeting) * Perform check-ins and check-outs for VIP guests. * Conduct Daily briefing for other departments to keep them posted about any special attention guests, arrangements and any necessary information need to be shared. * Handling guest comments and complaints.