Diana Kabalan MELHEM

Operations and Customer Service ManagerFull Time

• Job Details:• Lead two teams (Sales: 10 people, Operations: 6 people), ensuring communication and collaboration to meet objectives, while monitoring performance and setting clear expectations. • Oversee audit and compliance processes, ensuring operations meet required standards, and manage relationships with external partners to ensure transparency. • Address client retention issues by redesigning communication strategy, including structured follow-up procedures, increasing client acquisition rate by 25%. • Develop and enforce risk management strategies to identify financial risks, mitigate them, and safeguard company and clients’ interests. • Streamline internal processes by implementing measures resulting in a 15% reduction in processing time and improved employee productivity.

Operations and Customer Service ManagerFull Time

• Job Details:• Lead two teams (Sales: 10 people, Operations: 6 people), ensuring communication and collaboration to meet objectives, while monitoring performance and setting clear expectations. • Oversee audit and compliance processes, ensuring operations meet required standards, and manage relationships with external partners to ensure transparency. • Address client retention issues by redesigning communication strategy, including structured follow-up procedures, increasing client acquisition rate by 25%. • Develop and enforce risk management strategies to identify financial risks, mitigate them, and safeguard company and clients’ interests. • Streamline internal processes by implementing measures resulting in a 15% reduction in processing time and improved employee productivity.