Diana Kased
Retention specialist at Vodafone
6th of October, Giza, EgyptWork Experience
Retention specialistFull Time
Vodafone
May 2019 - Present -6 yrs, 2 months
- Job Details:• Product Knowledge Understand what the buyer wants Sell in a buyer-responsive manner use psychology to engage the buyer Closing Techniques
Billing Customer ServiceFull Time
Vodafone Ireland
May 2018 - Aug 2018 -3 months
Egypt
- Job Details:• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Maintain invoice records and support documents. Collaborate with other departments for customer needs. Evaluate, analyze and verify dates of service and billed amounts
Education
Bachelor's Degree in finance and investment
Misr University for Science and Technology (MUST)Jan 2017 - Jan 2020 - 3 yr
High School - American diploma
Thebes American SchoolJan 2016