
Diaa El din Salah Abdullah
Business analyst "AYYAME BRAND" at Kout Food Group
Salmiya, KuwaitWork Experience
Business analyst "AYYAME BRAND"Full Time
Kout Food Group
Aug 2017 - Present -7 yrs, 11 months
Kuwait , Kuwait City
- Job Details:-Written and verbal communication, including technical writing regarding back of the house and front of the house system "NBO & NCR" -Contribute of creating advanced strategies for gathering, reviewing and analyzing data requirements"Sales - procurements - Food cost" -Perform food raw materials receiving and communicate and follow up with the suppliers. -Manage inventory rotation and product storage standards. -Preparing weekly, monthly and annual food cost reports. -Managing the food quality standards by ensuring consistent and accurate records are kept for temperature logs, Critical Control Points" Freezers - Refrigerators". Translating and simplifying requirements Requirements management and communication Requirements analysis
Web Designer UX-UI "Freelancing" at DeziqueFull Time
- Job Details:-Plans site design by clarifying goals; designing functionality.Upgrades site by updating content and graphics; monitoring performance and results; identifying and evaluating improvement options; introducing new technology; maintaining links.-Execute all visual design stages from concept to final hand-off to developers.-Conceptualize original website design ideas that meet the client's need-Create wireframes, storyboards, user flows, process flows and site maps to communicate interaction and design ideas.-Establish and promote design guidelines, best practices and standards.-Keep equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.-Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Front Desk AgentFull Time
- Job Details:-Reply on e-mails queries professionally. - Check VIP Levels for all arriving VIP’s - Strong communication with all operational departments as well as Sales/Reservations department. - Maintain regular contact with frequent guests.- Follow up on action plans - Encourage team members to deliver ‘Hilton Moments’. - Ensure an efficient reception experience for Guests, including check in/out.- Check VIP Levels for all arriving VIP’s - Contribute to the hotel by sharing new ideas and suggestions for improvements, and being innovative and creative to provide a quality service. -Maximize room occupancy and use up-selling techniques to promote hotel services and facilities. -Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy. -Comply with hotel security, fire regulations and all health and safety legislation. -Act in accordance with policies and procedures when working with front of house equipment and property management systems. (ON.Q PM)
Front Office ReceptionistFull Time
Golden Tulip Hotels, Suites & Resorts
Aug 2015 - Jun 2016 -10 months
- Job Details:-Opening the shift with reading log book & checking room keys-Greeting guests upon arrivals -Check expected arrivals & check actual arrivals for the day -Check rooms blocking with special requests -Make check in & register guests -Solving guests problems -Answer in House calls & route calls to guestrooms -Takes messages from outside calls to & from in-house guests -Processing wake-up calls & makes courtesy calls with guests -Making the front office reports -Using sales techniques with guests, up selling & suggestive selling
Education
College Diploma in Marketing and Sales Management
International Academy For Advanced Research and Studies - IAARS LondonJan 2015 - Jan 2016 - 1 Year
Technical Diploma in WEB DESIGN
Information Technology Institute (ITI)Jan 2015
Bachelor's Degree in Hotels managemrnt
South Valley University (SVU)Jan 2010 - Jan 2013 - 3 yr
Languages
Arabic
FluentEnglish
AdvancedSpanish
Beginner
Training & Certifications
Business Analyst Learning Path
Lynda.com·2018Mini MBA on Sales and Marketing -.
IARS Egypt- LCCI Qualifications in UK·2016