Diaa mohamed Samak

Customer Service & operation supervisorFull Time

• Job Details:*Follow and manage all daily operations process *follow with all employees that we received correct documents form customers & brokers *Ensure that the customer follows correct customs regulations and peaceful terms for customs shipments *Follow-up of the receipt of shipments and the stages of realization, without errors same as brokers needs *Make a schedule for the weekly employees according to the work requirements *Analyzing the performance of employees daily, weekly, and monthly, and ensuring the correct action plan is in place *Follow up on the daily reports required from government agencies, which indicate the progress of work in the right way *Accomplish operations and organization mission by completing related results as needed *Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations *Analyze process workflow, employee and space requirements and equipment layout; implement changes *Plan and review compensation actions; enforcing policies and procedures *Communicate job expectations; planning, monitoring, appraising and reviewing job contributions * Responsibilities may include training new and existing employees; planning, assigning and directing work; authoring and discussing with employees performance appraisals; addressing employee performance and corrective action plans; employee motivation and rewards.

Logistics & supply chain headFull Time

• Job Details:* Day to day management of the logistics function, ensuring cost effectiveness and timely management of all transportation modes, using approved vendors for Imports and Exports. * Create, monitor and complete shipments on time. * Prepare and maintain a delivery schedule and communicating to all relevant departments. *Ensure the integrity and timely preparation and authorization of Import/Export documentation such as Bills of lading, Commercial invoices and Packing lists. * Verification of all freight invoices. * Select cost effective carriers and assist with the re-negotiating of terms of business/service level agreements and performance evaluation and taking corrective actions as required. * Investigate lost/damaged product situations and creatively solve issues to mitigate losses. * Ensure correct Intercoms are used for shipments and provide guidance to Sales and Procurement in optimal Intercoms use. * Responsible for planning, directing, coordinating and overseeing the management of all logistics, transport, movement, supply and day-to-day operations. * Follow-up on matters related to transport and supply systems, imports and exports. * Follow up shipping with the selection of the best air, sea and land freight agents while taking into account the best alternatives at the lowest cost. * Forecasting and financial control of logistics operations. * Responsible for industrial control files and perceptions and inspection. * Dealing with the temporary customs clearance system and its papers with all government agencies. * Follow-up the discharge of letters of guarantee at customs, banks and account.

Logistics SupervisorFull Time

• Job Details:1. Interact and communicate with the client on a regular basis to determine changing tastes and preferences work to ensure customer satisfaction, identify opportunities to up-sell, organize and lead periodical account reviews, effectively communicate with all departments to resolve customer issues preparing quotations to clients. 2. Establish strong long lasting business relationships with shipping lines. 3. Interact between clients, shipping lines, brokers and any other subcontractors to effect client requirements and control any deviations to maximize customer satisfaction. 4. Responsible to check and approve payment orders to Shipping lines. 5. Handling import clearance shipments, work as a link between clients & customs Brokers. 6. Attend meeting with clients regularly to discuss the business, check weakness points for improving services and solution creation. 7. Following shipments from the supplier’s warehouse until it reaches its end point. 8. Check all the original documents received from agent and review it with the client.