Diaa Mohamed
Technical Support Specialist at Spinneys Egypt
Maadi, Cairo, EgyptWork Experience
Technical Support SpecialistFull Time
Call Center AgentFull Time
ECCO
Jun 2015 - Aug 2015 -2 months
Egypt , Cairo
- Job Details:Handling customers’ calls following agreed scripts and processes to guarantee consistency and meeting of global requirements and standards For Account Mobily SA
IT Help Disk,IT System admin at LeadersFull Time
Leaders For Computers and electronics
May 2012 - Sep 2015 -3 yrs, 4 months
Education
Bachelor’s Commerce Division of Financial Accounting. in Finanacial accounting
Menoufia UniversityJan 2013 - Jan 2018 - 5 yr
Skills
- · Infrastructure Technologies: Microsoft Windows 2003/08/12/16 including Active Directory, Hyper-V,Remote Access, DMZ and SCOM 2012.
- · Unified Communications Technologies: Microsoft Exchange 2010/13/16.
- · AVAYA IP phones – forigate firewall –Vmware ESXI and Vsphare.
- · Symantec Products: Symantec Endpoint Protection Manager, and Symantec Backup Exec 2014.
Languages
Arabic
FluentEnglish
Intermediate
Training & Certifications
Microsoft Certified Professional
Microsoft·2014Microsoft® Certified Solutions Associate: Windows Server 2012.
Microsoft·2014Microsoft® Certified Solutions Associate: Windows Server 2012.
Microsoft·2014Microsoft Certified solutions Associate :Windows Server 2008 (MCSA)
Microsoft·2013Microsoft Certified IT Professional (MCITP)
Microsoft·2013Microsoft Certified IT Professional :Server Administrator on Windows Server 2008
2013MCITP Administrator at NEN
National Education Network(NEN)·2012Microsoft Certified Technology Specialist MCTS
Microsoft·2012Microsoft Certified Technology Specialist Windows Server 2008 Active Directory Configuration
Microsoft·2012Microsoft Certified Technology Specialist Windows Server 2008 Network Infrastructure Configuration
Microsoft·2012Train The Trainers (ITL CERTIFIED TRAINER).
2011An Official Training as Prescribed by nen Organization MCITP Server administrator with Microsoft Windows Server 2008 R2
2011Microsoft Official Course 6426 Configuring and Troubleshooting Identity with Windows Server 2008 Active Directory
2011Microsoft Official Course 6433 Planning and Implementing Windows Server 2008
2011Microsoft Official Course 6421 Configuring and Troubleshooting Windows Server 2008 Network Infrastructure
2011Microsoft Official Course 6425 Configuring and Troubleshooting Windows Server 2008 Active Directory Domain Services
2011MCSA 2003
Self study·2006