Diaa Mohamed
Technical Support Specialist at Spinneys Egypt
Maadi, Cairo, EgyptWork Experience
System EngineerFull Time
- Job Details:Monitoring Systems and software in all Egypt Post branches.
System AdministratorFull Time
Spinneys-Egypt
Sep 2020 - Present -4 yrs, 10 months
Egypt
- Job Details:System Admin
Technical Support Specialist Full Time
Spinneys Egypt
Aug 2015 - Present -9 yrs, 11 months
Egypt , Cairo
- Job Details: In addition to previous experience of working as Helpdesk and Technical Support:- o Installing, configuring and managing Symantec backup exec servers for all branches. o Installing, configuring and managing Symantec EP servers for all branches. o Add Server to infrastructure installing configuring and managing servers. o Manage user, computer accounts and GPOs from active directory in domain. o Configuring printers, mails, users account, and Citrix accounts. o Repair and configure Scales to get updates from Microsoft Dynamic Navision. o Configure Antivirus on client Machine and follow backup. o Repair and configure Cashier Machines, Line display, printer receipt, scanner, hand scanners, and monitors. o Report all tasks to managers.
Call CentreFull Time
ECCO
Jun 2015 - Aug 2015 -2 months
Egypt , Cairo
- Job Details:Handling customers’ calls following agreed scripts and processes to guarantee consistency and meeting of global requirements and standards For Account Mobily SA
Education
Bachelor’s Commerce Division of Financial Accounting. in Financial Accounting
Menoufia UniversityJan 2018 - Jan 2018 - 0 Month
Technical Diploma in Diplom in Computer Department
commercial artistical instituteJan 2002 - Jan 2004 - 2 yr
Skills
- Information Technology (IT)
- MCSE 2012
- MCSA 2012
- Communication skills
- Help disk
- accontant
- MS Infrastrucure
- Symantec Endpoint Protection
- Symantec Backupexec
- Windows Server
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Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
• Microsoft® Specialist: Designing and Deploying Microsoft Exchange Server 2016.
Microsoft·2017• Microsoft® Certified Solutions Expert: Productivity.
Microsoft·2017Exchange 2013-2016
Self Study·2017• Microsoft® Certified Solutions Associate: Office 365.
2014MCSE Server 2012 R2
Self Study·2014MCSA Server 2012 Upgrade your skills 70-417
Self study·2014Microsoft Certified Professional.
2014Microsoft® Certified Solutions Associate: Windows Server 2012.
2014Microsoft® Certified Solutions Associate: Windows Server 2012.
2014Microsoft Certified Professional
2014Microsoft Certified IT Professional :Server Administrator on Windows Server 2008
2013Microsoft Certified IT Professional (MCITP)
2013Microsoft Certified solutions Associate :Windows Server 2008 (MCSA)
2013Microsoft Certified International Trainer From (National Education Network)
NEN·2012Microsoft Certified Technology Specialist Windows Server 2008 Network Infrastructure Configuration
2012Microsoft Certified Technology Specialist Windows Server 2008 Active Directory Configuration
2012Microsoft Certified Technology Specialist MCTS
2012MCITP Administrator
NEN·2011Microsoft Official Course 6425 Configuring and Troubleshooting Windows Server 2008 Active Directory Domain Services
2011Microsoft Official Course 6421 Configuring and Troubleshooting Windows Server 2008 Network Infrastructure
2011Microsoft Official Course 6433 Planning and Implementing Windows Server 2008
2011Microsoft Official Course 6426 Configuring and Troubleshooting Identity with Windows Server 2008 Active Directory
2011An Official Training as Prescribed by nen Organization MCITP Server administrator with Microsoft Windows Server 2008 R2
2011Train The Trainers (ITL CERTIFIED TRAINER).
2011CCNA
Self study·2007MCSA 2003
Self study·2006