Dheeraj Vilakuni

System Administrator

• Job Details:Provided first- and second-level support to doctors, nurses, administrative staff, and lab technicians for hardware, software, and network issues. Supported and maintained hospital information systems (HIS), electronic medical records (EMR/EHR), radiology information systems (RIS), and picture archiving and communication systems (PACS). Configured and maintained medical devices and terminals connected to hospital networks. Handled ticketing and helpdesk operations, prioritizing support based on urgency and patient care impact. Managed user accounts, access control, and password resets through Active Directory. Assisted with the installation, upgrade, and maintenance of software used for pharmacy, laboratory, and patient management. Set up and supported telemedicine systems and remote consultation tools. Collaborated with biomedical and clinical engineering teams to ensure IT support for medical devices and systems. Conducted regular system backups, antivirus updates, and security patching.