Dhawal Sengar

IT Support Engineer (L3)

• Job Details:Delivered an exceptional level of service to each customer by listening to concerns and answering questions. Managing Active Directory, Group Policy, DHCP and DNS, failover clustering. Administrator, support and configure Microsoft 365 and SharePoint sites. Creating and managing cloud infrastructure. Azure cloud. Data backup of various clients using scripts and 3rd party tools like Veeam, Veritas Backup Exec. Travelling to client sites to help with installations, deployment, and troubleshooting. Installing client OS and server operating systems 2019/2022/2025. Working with ticketing tools and SLA maintenance. Manage and configure virtual server environments (Hyper-V, VMware, VMM). Monitoring server and network infrastructure. Managing and installing enterprise anti-virus like Sentinel One, ESET, Malwarebytes, Kaspersky.

Desktop Support Engineer (L2)

• Job Details:Resolved issues and escalated problems with knowledgeable support and quality service. Planned and implemented upgrades to system hardware & software. Completed reports detailing performance, costs, and downtime issues. Strong troubleshooting experience in Office 365 and Office Suite applications. Engaged with 3rd party vendors on product support issues and escalation procedures.

Desktop Support Engineer (L2)

• Job Details:Providing L2 support for software and hardware issues. Logging the incidents and providing initial incident support. Inventory management including documentation. Manage the license, subscription, authentication, and logging configurations of the various tenants.