Dharmendra Kungsaiya

Client Service Representative

• Job Details:Resolved customer queries related to savings and current accounts, net banking, and other banking services, ensuring high customer satisfaction. Provided application support at the head office for Finacle banking software, assisting users with operational issues and functional queries.

Senior Support Engineer

• Job Details:Built and maintained strong relationships with clients and key stakeholders within customer organizations. Provided technical support for web-based and client-installed applications, ensuring minimal downtime and optimal performance. Collaborated closely with developers, analysts, and project managers to expedite incident resolution and enhance service delivery. Participated in client meetings to strengthen existing accounts and ensure client satisfaction. Actively escalated and resolved client-raised concerns, ensuring timely and effective solutions. Monitored organizational performance against SLAs (Service Level Agreements), identifying and flagging potential issues proactively. Effectively communicated complex technical information in a clear and concise manner to both technical and non-technical audiences.

Senior Research Analyst

• Job Details:Analyzed historical operational results and conducted variance analyses to identify performance gaps and improvement opportunities. Conducted in-depth primary and secondary research to gain comprehensive insights into markets, industries, companies, and specific business opportunities. Synthesized research findings into actionable insights and strategic recommendations for global clients across diverse sectors. Identified emerging trends and forecasts, recommending data-driven improvements to enhance business processes and decision-making. Organized, maintained, and managed research data repositories for efficient access in future projects and strategic initiatives.