Dharani Devi A

Data Analyst

• Job Details:Designed and developed tailored Power BI dashboards, integrating data from Nexthink, ServiceNow, ITSM, Intune, and Carear, improving business intelligence capabilities. Published Power BI dashboard to Power BI service, enabling real-time access, reducing reporting time by 30%, and enhancing stakeholder collaboration. Enhanced end-user computing by delivering actionable insights through advanced analytics, improving user experience and system performance. Used RESTful APIs to easily extract and integrate data, allowing smooth communication between systems. Collected and processed real-time details of OS, hardware, and software, ensuring accurate and up-to-date insights. Designed and structured MS SQL databases, including tables, views, and stored procedures, and imported processed data into Power BI to create dynamic, interactive dashboards for efficient data management and data-driven decision-making. Integrated Zscaler Digital Experience (ZDX) with Cognix to enhance network performance monitoring and end-user digital experience analysis. Developed real-time dashboards and reports in Power BI using ZDX analytics, providing insights into network latency, application performance, and user experience metrics. Automated data extraction from ZDX APIs to streamline monitoring, troubleshooting, and reporting processes. Designed and optimized SQL database structures to efficiently store and manage ZDX telemetry and performance data. Collaborated with stakeholders to customize performance indicators, enabling proactive issue resolution and improved service reliability. Published the dashboards to Power BI service and web for wider access and real-time reporting.