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Deyaa el Deen Amgad Mustafa

HR generalist

Helwan, Cairo, Egypt

Work Experience

  • Human Resources GeneralistFull Time

    Abu Gemeaa

    Jan 2024 - Present -1 yr, 6 months

    Egypt , Cairo

    • Job Details:AS an Hr generalist i am responsible for : Recruitment & Onboarding: Post job openings, screen resumes, and schedule interviews. Assist in conducting interviews and selecting candidates. Prepare job offers and handle onboarding procedures. Personnel Management: Maintain accurate employee records in compliance with Egyptian labor laws. Manage employees’ attendance, vacation, and leave records. Handle employment contracts, renewals, and terminations. Payroll & Benefits Administration: Prepare monthly payroll, including salaries, bonuses, deductions, and taxes. Ensure accurate Social Insurance and Income Tax calculations. Handle employee benefits such as medical insurance enrollment and claims. General Administration: Prepare and manage HR-related documentation and reports. Support management in implementing HR strategies and initiatives.
  • Operation AgentFull Time

    NDC Portal

    Nov 2023 - Apr 2024 -5 months

    Egypt , Cairo

    • Job Details:AS an airline operation agent, I specialize in making reservations using the Galileo Global Distribution System (GDS). My expertise extends to handling refunds, reissues, and managing bookings across various low-cost carrier websites. With a keen eye for detail, I facilitate seamless communication between different departments within the company
  • Back Office AgentPart Time

    Raya Contact Center

    Jul 2019 - Jan 2020 -6 months

    Egypt

    • Job Details:I worked as a back-office agent for Talabat Actively engaged with customers via chat to troubleshoot and resolve issues promptly, ensuring a high level of customer satisfaction in addition to assigning orders to delivery personnel, coordinating logistics to guarantee timely and accurate deliveries, and Escalate unresolved customer issues to the specialized escalation team for further investigation and resolution
  • Education

    • Business Information Systems in Business Information System

      Helwan University

      Jan 2018 - Jan 2023 - 5 yr

    Skills

    Languages

    • Arabic

      Fluent
    • English

      Advanced
    • German

      Beginner
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