
Deyaa el Deen Amgad Mustafa
HR generalist
Helwan, Cairo, EgyptWork Experience
Human Resources GeneralistFull Time
- Job Details:AS an Hr generalist i am responsible for : Recruitment & Onboarding: Post job openings, screen resumes, and schedule interviews. Assist in conducting interviews and selecting candidates. Prepare job offers and handle onboarding procedures. Personnel Management: Maintain accurate employee records in compliance with Egyptian labor laws. Manage employees’ attendance, vacation, and leave records. Handle employment contracts, renewals, and terminations. Payroll & Benefits Administration: Prepare monthly payroll, including salaries, bonuses, deductions, and taxes. Ensure accurate Social Insurance and Income Tax calculations. Handle employee benefits such as medical insurance enrollment and claims. General Administration: Prepare and manage HR-related documentation and reports. Support management in implementing HR strategies and initiatives.
Operation AgentFull Time
NDC Portal
Nov 2023 - Apr 2024 -5 months
Egypt , Cairo
- Job Details:AS an airline operation agent, I specialize in making reservations using the Galileo Global Distribution System (GDS). My expertise extends to handling refunds, reissues, and managing bookings across various low-cost carrier websites. With a keen eye for detail, I facilitate seamless communication between different departments within the company
Back Office AgentPart Time
- Job Details:I worked as a back-office agent for Talabat Actively engaged with customers via chat to troubleshoot and resolve issues promptly, ensuring a high level of customer satisfaction in addition to assigning orders to delivery personnel, coordinating logistics to guarantee timely and accurate deliveries, and Escalate unresolved customer issues to the specialized escalation team for further investigation and resolution
Education
Business Information Systems in Business Information System
Helwan UniversityJan 2018 - Jan 2023 - 5 yr
Skills
Languages
Arabic
FluentEnglish
AdvancedGerman
Beginner